# Error "Access is denied." during open

**URL:** <https://forums.toadworld.com/t/error-access-is-denied-during-open/41488>\
**Category:** Toad Data Modeler\
**Created:** [August 23, 2018, 10:26am UTC](https://forums.toadworld.com/t/error-access-is-denied-during-open/41488 "2018-08-23T10:26:02Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![marco.druschel](https://avatars.discourse-cdn.com/v4/letter/m/a87d85/32.png) [@marco.druschel](https://forums.toadworld.com/u/marco.druschel)\
**Post date:** [August 23, 2018, 10:26am UTC](https://forums.toadworld.com/t/error-access-is-denied-during-open/41488/1 "2018-08-23T10:26:02Z")

</div>

Hello,

we receive the error message “Access is denied.” during open TDM.exe - (Toad Data Modeler (x86)).  
After 5 till 6 times clicking the button “Don’t Send” in the same error window the Data Modeler will opened or  
we receive the notification “Your licence will expire in 29 days.”.

In the second case we click on “Enter Commercial Key” fill in the key Information an then click stream starts again and ends mostly with an opened Data Modeler. After closing Data Modeler the process starts again and we have to fill in the licence Information.

Following the detailled error Report - General view:  
Start —

EurekaLog 7.3.2.0

## Application:

1.1 Start Date : Thu, 23 Aug 2018 11:38:28 +0200  
1.2 Name/Description: TDM.exe - (Toad Data Modeler (x86))  
1.3 Version Number : 6.1.3.25  
1.4 Parameters :  
1.5 Compilation Date: Tue, 23 Aug 2016 07:42:53 +0200  
1.6 Up Time : 7 second(s)

## Exception:

2.1 Date : Thu, 23 Aug 2018 11:38:35 +0200  
2.2 Address : 0079831E  
2.3 Module Name : TDM.exe - (Toad Data Modeler (x86))  
2.4 Module Version: 6.1.3.25  
2.5 Type : EOleException  
2.6 Message : Access is denied.  
2.7 ID : 2B230000  
2.8 Count : 1  
2.9 Status : New  
2.10 Note :  
2.11 Sent : 0

## User:

3.1 ID : a0xxxx  
3.2 Name : Windows User  
3.3 Email :  
3.4 Company :  
3.5 Privileges: SeChangeNotifyPrivilege - ON  
SeIncreaseWorkingSetPrivilege - OFF

## Active Controls:

4.1 Form Class : TFSplash  
4.2 Form Text : FSplash  
4.3 Control Class: TFSplash  
4.4 Control Text : FSplash

## Computer:

5.1 Name : WTSJMP-T0003  
5.2 Total Memory : 51539001344 (48,00 Gb)  
5.3 Free Memory : 31018635264 (28,89 Gb)  
5.4 Total Disk : 161058123776 (150,00 Gb)  
5.5 Free Disk : 92175273984 (85,84 Gb)

END —

Please can everyone can support us!

Many thanks in advance an best regards

---

<div class="post-metadata">

**Author:** ![Daril](https://sea1.discourse-cdn.com/quest/user_avatar/forums.toadworld.com/daril/32/31_2.png) [@Daril](https://forums.toadworld.com/u/Daril)\
**Post date:** [August 24, 2018, 6:05am UTC](https://forums.toadworld.com/t/error-access-is-denied-during-open/41488/2 "2018-08-24T06:05:13Z")

</div>

Hello,  
at first could you try run TDM as Administrator? It can help.  
If not please go to Folder  
c:\Users\XXXX\AppData\Roaming\Quest Software\Toad Data Modeler  
and remove than folder with current configuration of TDM. It will called “Configuration…” or “Installation…”.  
After it try run again.  
Could you upgrade on last version of TDM 6.4?

best regard  
Daril