# Import Wizard in toad data point not opening/popping error **URL:** \ **Category:** Toad Data Point & Toad Intelligence Central\ **Created:** [November 18, 2020, 5:58pm UTC](https://forums.toadworld.com/t/import-wizard-in-toad-data-point-not-opening-popping-error/51528 "2020-11-18T17:58:01Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![mannyadebayo](https://avatars.discourse-cdn.com/v4/letter/m/a4c791/32.png) [@mannyadebayo](https://forums.toadworld.com/u/mannyadebayo)\ **Post date:** [November 18, 2020, 5:58pm UTC](https://forums.toadworld.com/t/import-wizard-in-toad-data-point-not-opening-popping-error/51528/1 "2020-11-18T17:58:01Z")
This is weird. Because I'm trying to import tables into my database but when i click the button it does not open. I opened the Knownexception.xml file and deleted its contents. now it pops an error when i click on import it pops an error and i'm not sure what to do next Thanks! ---
**Author:** ![Gary.Jerep](https://sea1.discourse-cdn.com/quest/user_avatar/forums.toadworld.com/gary.jerep/32/205_2.png) [@Gary.Jerep](https://forums.toadworld.com/u/Gary.Jerep)\ **Post date:** [November 18, 2020, 6:13pm UTC](https://forums.toadworld.com/t/import-wizard-in-toad-data-point-not-opening-popping-error/51528/2 "2020-11-18T18:13:40Z")
Can you give us the exact steps that leads to the issue, and what you are attempting to do? (e.g. how many tables, what options, etc.) Vid or screen shots will also help. ---
**Author:** ![mannyadebayo](https://avatars.discourse-cdn.com/v4/letter/m/a4c791/32.png) [@mannyadebayo](https://forums.toadworld.com/u/mannyadebayo)\ **Post date:** [November 18, 2020, 6:28pm UTC](https://forums.toadworld.com/t/import-wizard-in-toad-data-point-not-opening-popping-error/51528/3 "2020-11-18T18:28:21Z")
Thank you for your response Oh okay i'm trying to open the import wizard i'll attach screen shots ![Screenshot (26)](https://global.discourse-cdn.com/quest/original/2X/c/cb60fcf7ecf4640af5552fb6af12fb559d8f8124.png) ---
**Author:** ![mannyadebayo](https://avatars.discourse-cdn.com/v4/letter/m/a4c791/32.png) [@mannyadebayo](https://forums.toadworld.com/u/mannyadebayo)\ **Post date:** [November 18, 2020, 6:29pm UTC](https://forums.toadworld.com/t/import-wizard-in-toad-data-point-not-opening-popping-error/51528/4 "2020-11-18T18:29:00Z")
@Gary.Jerep and this error pops up ![Screenshot (27)](https://global.discourse-cdn.com/quest/original/2X/7/7cf6411b0f2a540c84eaf9cd323658e45ba0a9df.png) ---
**Author:** ![Gary.Jerep](https://sea1.discourse-cdn.com/quest/user_avatar/forums.toadworld.com/gary.jerep/32/205_2.png) [@Gary.Jerep](https://forums.toadworld.com/u/Gary.Jerep)\ **Post date:** [November 18, 2020, 11:34pm UTC](https://forums.toadworld.com/t/import-wizard-in-toad-data-point-not-opening-popping-error/51528/5 "2020-11-18T23:34:52Z")
Ok, not a good panel, of course. First thing's first... 1. Have you connected to a data source first, before attempting to bring up the Export-Import Wizard? 2. Try upgrading to version 5.2 and see if this issue continues to happen. If none of the above brings up the wizard successfully, then this is a job for our Support folks... would encourage you to open a support ticket with them. ---
**Author:** ![mannyadebayo](https://avatars.discourse-cdn.com/v4/letter/m/a4c791/32.png) [@mannyadebayo](https://forums.toadworld.com/u/mannyadebayo)\ **Post date:** [November 19, 2020, 2:08pm UTC](https://forums.toadworld.com/t/import-wizard-in-toad-data-point-not-opening-popping-error/51528/6 "2020-11-19T14:08:09Z")
thank you for your response I'm connected to a database and unfortunately the office i work for does not have access to toad 5.2 How would i go about opening a support ticket with the support team ---
**Author:** ![Gary.Jerep](https://sea1.discourse-cdn.com/quest/user_avatar/forums.toadworld.com/gary.jerep/32/205_2.png) [@Gary.Jerep](https://forums.toadworld.com/u/Gary.Jerep)\ **Post date:** [November 19, 2020, 5:44pm UTC](https://forums.toadworld.com/t/import-wizard-in-toad-data-point-not-opening-popping-error/51528/7 "2020-11-19T17:44:12Z")
Pretty easy really... > **[Create Technical Service Request](https://support.quest.com/create-service-request)** specify your product, and then complete info in the prompted fields. Alternatively, there's also the ability to conduct a chat session from the Support pages as well.