# Import Wizzard not Launching

**URL:** <https://forums.toadworld.com/t/import-wizzard-not-launching/41584>\
**Category:** Toad Data Point & Toad Intelligence Central\
**Created:** [August 29, 2018, 9:11pm UTC](https://forums.toadworld.com/t/import-wizzard-not-launching/41584 "2018-08-29T21:11:18Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![GregDavis11009](https://sea1.discourse-cdn.com/quest/user_avatar/forums.toadworld.com/gregdavis11009/32/122_2.png) [@GregDavis11009](https://forums.toadworld.com/u/GregDavis11009)\
**Post date:** [August 29, 2018, 9:11pm UTC](https://forums.toadworld.com/t/import-wizzard-not-launching/41584/1 "2018-08-29T21:11:18Z")

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Using Toad Data Point 4.3 the Import Wizzard is not launching and the Import/Export wizard stops after setting the import items (just returns to the main Toad Data Point screen). The Export wizard is working.

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**Author:** ![Sandy.She](https://avatars.discourse-cdn.com/v4/letter/s/50afbb/32.png) [@Sandy.She](https://forums.toadworld.com/u/Sandy.She)\
**Post date:** [August 30, 2018, 2:49am UTC](https://forums.toadworld.com/t/import-wizzard-not-launching/41584/2 "2018-08-30T02:49:04Z")

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You can go to application data directory (…\\AppData\Roaming\Quest Software\Toad Data Point 4.3\KnownExceptions.xml ), delete the content of KnownExceptions.xml file. Try to launch Import Wizard again to see if there is an exception. We can do nothing for the previous version as we work fine in both TDP 4.3 and TDP 5.0. Can you download and try this in the latest Beta?

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**Author:** ![Debbie\_Peabody](https://sea1.discourse-cdn.com/quest/user_avatar/forums.toadworld.com/debbie_peabody/32/18_2.png) [@Debbie\_Peabody](https://forums.toadworld.com/u/Debbie_Peabody)\
**Post date:** [August 31, 2018, 8:22pm UTC](https://forums.toadworld.com/t/import-wizzard-not-launching/41584/3 "2018-08-31T20:22:23Z")

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Continuing the discussion from [Import Wizzard not Launching](https://forums.toadworld.com/t/import-wizzard-not-launching/41584/2):

By removing the KnownExceptions.xml file we will then see certain types of excpetions instead of suppressing them. You could also post your execeptiontrace.log to this post. We could look and see if there are errors in there. We suspect there is an exception that is causing the error.