# Issue retrive licence toad for oracle

**URL:** <https://forums.toadworld.com/t/issue-retrive-licence-toad-for-oracle/58240>\
**Category:** Toad for Oracle & DevOps Toolkit\
**Created:** [September 29, 2023, 2:31pm UTC](https://forums.toadworld.com/t/issue-retrive-licence-toad-for-oracle/58240 "2023-09-29T14:31:04Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![mdelacruz](https://avatars.discourse-cdn.com/v4/letter/m/51bf81/32.png) [@mdelacruz](https://forums.toadworld.com/u/mdelacruz)\
**Post date:** [September 29, 2023, 2:31pm UTC](https://forums.toadworld.com/t/issue-retrive-licence-toad-for-oracle/58240/1 "2023-09-29T14:31:04Z")

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Hello guys, I hope you're doing well,

I have issue with license page, when I click on retrieve key it shows me the follow message "Your organization has selected to not make self-service key retrieval available for this product" I'm group admin and I cannot find that option, if someone can help me with this it will appreciative.

 ![Screenshot 2023-09-29 103409](https://global.discourse-cdn.com/quest/original/3X/f/5/f50dca3d3544b9d76d45aa751b4d35f0da2f38cc.png)

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**Author:** ![Gary.Jerep](https://sea1.discourse-cdn.com/quest/user_avatar/forums.toadworld.com/gary.jerep/32/205_2.png) [@Gary.Jerep](https://forums.toadworld.com/u/Gary.Jerep)\
**Post date:** [November 1, 2023, 5:46pm UTC](https://forums.toadworld.com/t/issue-retrive-licence-toad-for-oracle/58240/2 "2023-11-01T17:46:08Z")

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Is this for a perpetually licensed product, or for a subcription-licensed product?

Your screen capture seems to be from the [Quest license](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.quest.com%2Fmy-account&data=05%7C01%7CGary.Jerep%40quest.com%7Cdd1e5f1b933c41a1611908dbc121bb72%7C91c369b51c9e439c989c1867ec606603%7C0%7C0%7C638316122841664632%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=5w6IodooBgQ1KkoQ25Ngo5%2BMTgAwoH5b1QN0AcCRAHw%3D&reserved=0) portal designed for our non-subscription products.

For non-subscription products, in some instances, self-key retrieval is not always available. If this is the case for you, might be best to open a Support ticket with our [Licensing team](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.quest.com%2Fcontact-us%2Flicensing&data=05%7C01%7CGary.Jerep%40quest.com%7Cdd1e5f1b933c41a1611908dbc121bb72%7C91c369b51c9e439c989c1867ec606603%7C0%7C0%7C638316122841664632%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=kJOTX1iwZfQDo9lsWe2acH8BfQJXLaYyBulJQ1sPyoY%3D&reserved=0).

For subscription products, please use the [ToadWorld license](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Flicensing.toadworld.com%2F&data=05%7C01%7CGary.Jerep%40quest.com%7Cdd1e5f1b933c41a1611908dbc121bb72%7C91c369b51c9e439c989c1867ec606603%7C0%7C0%7C638316122841664632%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=oWAVMciRiYQmbHFY1vMKvMht1ff6MhnBu88pQN758aU%3D&reserved=0) portal.