Toad World® Forums

SQL Navigator 6.3 Installation


#1

Hi,

I’m currently trying to install the new beta on a Windows 2003 R2 SP2, but on installation the installer gives me a 1638 error.

Regards


#2

Hi Rony,

1638 error means another version of this product is already installed. Can you please provide a screen capture and the following folders?

C:\Documents and Settings\All Users\Application Data\Quest Software\Quest Installer\LocalManifest

C:\Documents and Settings\All Users\Application Data\Quest Software\Quest Installer\Logs

Regards,
Jeff


#3

Attached you will find the 2 folders and a screen shot of the error.

Note that the only other version installed is 6.1.
Files.zip (652 KB)


#4

Attached you will find the 2 folders and a screen shot of the error.

Note that the only other version installed is 6.1.
error.png


#5

Apparently there was a lingering version of a previous beta that wasnot showing up in the quest installer, but it was registered in the AddRemove Programs Control Panel. After removing it I was able to install without problems the new beta.

The error code for the installation should be a little more specific than just a number that the user can’t figure out, or at least the window could point to the installation log!

Thanks!


#6

A new CR in Quest Installer team have been created. Thank you for you report.