# TOAD 12.8.0.49 - 64-bit - Will not shut down **URL:** \ **Category:** Toad for Oracle & DevOps Toolkit\ **Created:** [February 24, 2016, 6:29am UTC](https://forums.toadworld.com/t/toad-12-8-0-49-64-bit-will-not-shut-down/35161 "2016-02-24T06:29:35Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![canderson](https://avatars.discourse-cdn.com/v4/letter/c/fbc32d/32.png) [@canderson](https://forums.toadworld.com/u/canderson)\ **Post date:** [February 24, 2016, 6:29am UTC](https://forums.toadworld.com/t/toad-12-8-0-49-64-bit-will-not-shut-down/35161/1 "2016-02-24T06:29:35Z")
I have installed the latest 64-bit version of TOAD (on a Windows 7 platform). Access to the database is fine. My issue is that when I try to close TOAD (either with the X button or using the menu), the application will not close. I must use Task Manager to close it. Any thoughts? Chris ---
**Author:** ![JohnDorlon](https://sea1.discourse-cdn.com/quest/user_avatar/forums.toadworld.com/johndorlon/32/9997_2.png) [@JohnDorlon](https://forums.toadworld.com/u/JohnDorlon)\ **Post date:** [February 24, 2016, 7:13am UTC](https://forums.toadworld.com/t/toad-12-8-0-49-64-bit-will-not-shut-down/35161/2 "2016-02-24T07:13:37Z")
I’ve occasionally seen Toad take longer to shutdown when I’m testing with a customer’s User Files folder - I’ve just assumed it’s because there are paths and network locations in their settings that I don’t have. If you zip up and email me your user files folder, I can try to track it down. [john.dorlon@quest.com](mailto:john.dorlon@quest.com). ---
**Author:** ![canderson](https://avatars.discourse-cdn.com/v4/letter/c/fbc32d/32.png) [@canderson](https://forums.toadworld.com/u/canderson)\ **Post date:** [February 24, 2016, 7:25am UTC](https://forums.toadworld.com/t/toad-12-8-0-49-64-bit-will-not-shut-down/35161/3 "2016-02-24T07:25:34Z")
John, That’s the directory under Client Files, correct? Thanks, Chris Anderson, CPA, MBA Vice President I Division Controller Bank of Oklahoma P.O. Box 2300 Tulsa, OK 74192 (918) 588-8268 I Phone (918) 595-0305 I Fax [canderson@bokf.com](mailto:canderson@bokf.com) I Email **From:** John Dorlon [[mailto:bounce-jdorlon@toadworld.com](mailto:bounce-jdorlon@toadworld.com)] **Sent:** Wednesday, February 24, 2016 9:15 AM **To:** [toadoracle@toadworld.com](mailto:toadoracle@toadworld.com) **Subject:** RE: [Toad for Oracle - Discussion Forum] TOAD 12.8.0.49 - 64-bit - Will not shut down **[RE: TOAD 12.8.0.49 - 64-bit - Will not shut down](https://urldefense.proofpoint.com/v2/url?u=http-3A__www.toadworld.com_products_toad-2Dfor-2Doracle_f_10_p_27524_59125-2359125&d=CwMFaQ&c=GXh7yUZDdjddpVT9f_U_GEN-s6rDPG0OgFxFoMKY74Y&r=DkYp_A16c3169bOZ_dDIF9IkYMgKerJyTdw5RDifdoY&m=nkD6nHlXUdIemfdiO-neL6diz9j_qvLsJdrocJ8HtWk&s=khUcZwEi-8qO-gnkgg1HgI_lwfloLToEj19qAQw-aZg&e=)** Reply by John Dorlon I’ve occasionally seen Toad take longer to shutdown when I’m testing with a customer’s User Files folder - I’ve just assumed it’s because there are paths and network locations in their settings that I don’t have. If you zip up and email me your user files folder, I can try to track it down. [john.dorlon@quest.com](mailto:john.dorlon@quest.com). To reply, please reply-all to this email. [Stop receiving emails](https://urldefense.proofpoint.com/v2/url?u=http-3A__www.toadworld.com_products_toad-2Dfor-2Doracle_f_10_t_27524-3Fsubscribe-3Dfalse&d=CwMFaQ&c=GXh7yUZDdjddpVT9f_U_GEN-s6rDPG0OgFxFoMKY74Y&r=DkYp_A16c3169bOZ_dDIF9IkYMgKerJyTdw5RDifdoY&m=nkD6nHlXUdIemfdiO-neL6diz9j_qvLsJdrocJ8HtWk&s=L1SpAXm6fDOoOTlXQvcJiOxLE29Z97-dZV0AzxBBeFE&e=) on this subject. Or [Unsubscribe from Toad for Oracle - General](https://urldefense.proofpoint.com/v2/url?u=http-3A__www.toadworld.com_products_toad-2Dfor-2Doracle_f_10-3Fsubscribe-3Dfalse&d=CwMFaQ&c=GXh7yUZDdjddpVT9f_U_GEN-s6rDPG0OgFxFoMKY74Y&r=DkYp_A16c3169bOZ_dDIF9IkYMgKerJyTdw5RDifdoY&m=nkD6nHlXUdIemfdiO-neL6diz9j_qvLsJdrocJ8HtWk&s=_nIK1tuVIogOtUJJT6MtIOEUG6Tp1qRlgqKmK3TjkTY&e=) notifications altogether. Toad for Oracle - Discussion Forum [Flag](https://urldefense.proofpoint.com/v2/url?u=http-3A__www.toadworld.com_products_toad-2Dfor-2Doracle_f_10_p_27524_59125-3FAbuseContentId-3D1e9bc2dd-2D8f24-2D4257-2Db121-2D8e6198762bf4-26AbuseContentTypeId-3Df586769b-2D0822-2D468a-2Db7f3-2Da94d480ed9b0-26AbuseFlag-3Dtrue&d=CwMFaQ&c=GXh7yUZDdjddpVT9f_U_GEN-s6rDPG0OgFxFoMKY74Y&r=DkYp_A16c3169bOZ_dDIF9IkYMgKerJyTdw5RDifdoY&m=nkD6nHlXUdIemfdiO-neL6diz9j_qvLsJdrocJ8HtWk&s=ZIU1jaNlrYhP7v4Thm8Lsf1bjxaMtXZiytN7Hi88qzA&e=) this post as spam/abuse. * * * The company reserves the right to amend statements made herein in the event of a mistake. Unless expressly stated herein to the contrary, only agreements in writing signed by an authorized officer of the Company may be enforced against it. * * * ---
**Author:** ![JohnDorlon](https://sea1.discourse-cdn.com/quest/user_avatar/forums.toadworld.com/johndorlon/32/9997_2.png) [@JohnDorlon](https://forums.toadworld.com/u/JohnDorlon)\ **Post date:** [February 24, 2016, 7:29am UTC](https://forums.toadworld.com/t/toad-12-8-0-49-64-bit-will-not-shut-down/35161/4 "2016-02-24T07:29:57Z")
No, that’s the “clean” set. In Toad, go to Utilities -\> Copy User Settings. Set it to “Export” and click OK. That’ll zip up the files I want. Then you can just send me the zip file it creates. ---
**Author:** ![canderson](https://avatars.discourse-cdn.com/v4/letter/c/fbc32d/32.png) [@canderson](https://forums.toadworld.com/u/canderson)\ **Post date:** [February 24, 2016, 7:41am UTC](https://forums.toadworld.com/t/toad-12-8-0-49-64-bit-will-not-shut-down/35161/5 "2016-02-24T07:41:41Z")
John, You were correct on TOAD just taking a longer time to shut down. I see that it is shutting down if I just wait a while. Do you still want me to send the files? Thanks, Chris Anderson, CPA, MBA Vice President I Division Controller Bank of Oklahoma P.O. Box 2300 Tulsa, OK 74192 (918) 588-8268 I Phone (918) 595-0305 I Fax [canderson@bokf.com](mailto:canderson@bokf.com) I Email **From:** John Dorlon [[mailto:bounce-jdorlon@toadworld.com](mailto:bounce-jdorlon@toadworld.com)] **Sent:** Wednesday, February 24, 2016 9:31 AM **To:** [toadoracle@toadworld.com](mailto:toadoracle@toadworld.com) **Subject:** RE: [Toad for Oracle - Discussion Forum] TOAD 12.8.0.49 - 64-bit - Will not shut down **[RE: TOAD 12.8.0.49 - 64-bit - Will not shut down](https://urldefense.proofpoint.com/v2/url?u=http-3A__www.toadworld.com_products_toad-2Dfor-2Doracle_f_10_p_27524_59129-2359129&d=CwMFaQ&c=GXh7yUZDdjddpVT9f_U_GEN-s6rDPG0OgFxFoMKY74Y&r=DkYp_A16c3169bOZ_dDIF9IkYMgKerJyTdw5RDifdoY&m=oJB4RNlD5J-CRur0SbVdavv-rsbEPZ9zNo_LUDgv6lc&s=MSWkAeCa9WROigHtueGbe9VkRxRq9mjrXuyOngaPYT4&e=)** Reply by John Dorlon No, that’s the “clean” set. In Toad, go to Utilities -\> Copy User Settings. Set it to “Export” and click OK. That’ll zip up the files I want. Then you can just send me the zip file it creates. To reply, please reply-all to this email. [Stop receiving emails](https://urldefense.proofpoint.com/v2/url?u=http-3A__www.toadworld.com_products_toad-2Dfor-2Doracle_f_10_t_27524-3Fsubscribe-3Dfalse&d=CwMFaQ&c=GXh7yUZDdjddpVT9f_U_GEN-s6rDPG0OgFxFoMKY74Y&r=DkYp_A16c3169bOZ_dDIF9IkYMgKerJyTdw5RDifdoY&m=oJB4RNlD5J-CRur0SbVdavv-rsbEPZ9zNo_LUDgv6lc&s=UBYiqUwJG5PYa_FjtO5h3wCU3-88tCrZtgkIkam7I9Y&e=) on this subject. Or [Unsubscribe from Toad for Oracle - General](https://urldefense.proofpoint.com/v2/url?u=http-3A__www.toadworld.com_products_toad-2Dfor-2Doracle_f_10-3Fsubscribe-3Dfalse&d=CwMFaQ&c=GXh7yUZDdjddpVT9f_U_GEN-s6rDPG0OgFxFoMKY74Y&r=DkYp_A16c3169bOZ_dDIF9IkYMgKerJyTdw5RDifdoY&m=oJB4RNlD5J-CRur0SbVdavv-rsbEPZ9zNo_LUDgv6lc&s=lQCF7uQtNy3zgTYfA4p-hbgSv_TpUXKZE0_UrIl3o-s&e=) notifications altogether. Toad for Oracle - Discussion Forum [Flag](https://urldefense.proofpoint.com/v2/url?u=http-3A__www.toadworld.com_products_toad-2Dfor-2Doracle_f_10_p_27524_59129-3FAbuseContentId-3D303eb563-2D2471-2D4e25-2Dbc3d-2Dc55eea072d5d-26AbuseContentTypeId-3Df586769b-2D0822-2D468a-2Db7f3-2Da94d480ed9b0-26AbuseFlag-3Dtrue&d=CwMFaQ&c=GXh7yUZDdjddpVT9f_U_GEN-s6rDPG0OgFxFoMKY74Y&r=DkYp_A16c3169bOZ_dDIF9IkYMgKerJyTdw5RDifdoY&m=oJB4RNlD5J-CRur0SbVdavv-rsbEPZ9zNo_LUDgv6lc&s=k4FxzE1Y3dl8MA0SKdAmV9Co2uoYQhT2RGFfHdMYXiw&e=) this post as spam/abuse. * * * The company reserves the right to amend statements made herein in the event of a mistake. Unless expressly stated herein to the contrary, only agreements in writing signed by an authorized officer of the Company may be enforced against it. * * * ---
**Author:** ![JohnDorlon](https://sea1.discourse-cdn.com/quest/user_avatar/forums.toadworld.com/johndorlon/32/9997_2.png) [@JohnDorlon](https://forums.toadworld.com/u/JohnDorlon)\ **Post date:** [February 24, 2016, 7:48am UTC](https://forums.toadworld.com/t/toad-12-8-0-49-64-bit-will-not-shut-down/35161/6 "2016-02-24T07:48:58Z")
Yes, if you don’t mind. It could be a problem for others too. ---
**Author:** ![leloki](https://avatars.discourse-cdn.com/v4/letter/l/aeb1de/32.png) [@leloki](https://forums.toadworld.com/u/leloki)\ **Post date:** [August 23, 2016, 2:51am UTC](https://forums.toadworld.com/t/toad-12-8-0-49-64-bit-will-not-shut-down/35161/7 "2016-08-23T02:51:12Z")
Hi, I have exactly the same problem with this version. Could you help me please ? My config : WIN 7 pro 64 bits sp 1 Toad 64 bits 12.8.0.49 Thanks ! ---
**Author:** ![GTDG](https://sea1.discourse-cdn.com/quest/user_avatar/forums.toadworld.com/gtdg/32/140_2.png) [@GTDG](https://forums.toadworld.com/u/GTDG)\ **Post date:** [August 23, 2016, 4:09am UTC](https://forums.toadworld.com/t/toad-12-8-0-49-64-bit-will-not-shut-down/35161/8 "2016-08-23T04:09:27Z")
You can try disabling the “Product Improvement Program”. Help -\> Product Improvement Program. Sometimes if you have firewall issues or internet issues, this could appear to hang while sending information. Greg **From:** leloki [[mailto:bounce-leloki@toadworld.com](mailto:bounce-leloki@toadworld.com)] **Sent:** Tuesday, August 23, 2016 5:53 AM **To:** [toadoracle@toadworld.com](mailto:toadoracle@toadworld.com) **Subject:** RE: [Toad for Oracle - Discussion Forum] TOAD 12.8.0.49 - 64-bit - Will not shut down **[RE: TOAD 12.8.0.49 - 64-bit - Will not shut down](http://www.toadworld.com/products/toad-for-oracle/f/10/p/27524/62238#62238)** Reply by leloki Hi, I have exactly the same problem with this version. Could you help me please ? My config : WIN 7 pro 64 bits sp 1 Toad 64 bits 12.8.0.49 Thanks ! To reply, please reply-all to this email. [Stop receiving emails](http://www.toadworld.com/products/toad-for-oracle/f/10/t/27524?subscribe=false) on this subject. Or [ Unsubscribe from Toad for Oracle Forum](http://www.toadworld.com/products/toad-for-oracle/f/10?subscribe=false) notifications altogether. Toad for Oracle - Discussion Forum [Flag](http://www.toadworld.com/products/toad-for-oracle/f/10/p/27524/62238?AbuseContentId=fba74320-e6a6-43b1-9cd4-30432e3369a7&AbuseContentTypeId=f586769b-0822-468a-b7f3-a94d480ed9b0&AbuseFlag=true) this post as spam/abuse. ---
**Author:** ![leloki](https://avatars.discourse-cdn.com/v4/letter/l/aeb1de/32.png) [@leloki](https://forums.toadworld.com/u/leloki)\ **Post date:** [August 23, 2016, 5:04am UTC](https://forums.toadworld.com/t/toad-12-8-0-49-64-bit-will-not-shut-down/35161/9 "2016-08-23T05:04:40Z")
Thanks Greg, it worked !!! That’s perfect.