# Toad Datapoint 6.4 hangs up on starting **URL:** \ **Category:** Idea Pond\ **Created:** [April 1, 2025, 3:45pm UTC](https://forums.toadworld.com/t/toad-datapoint-6-4-hangs-up-on-starting/60790 "2025-04-01T15:45:09Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![asprasad](https://avatars.discourse-cdn.com/v4/letter/a/67e7ee/32.png) [@asprasad](https://forums.toadworld.com/u/asprasad)\ **Post date:** [April 1, 2025, 3:45pm UTC](https://forums.toadworld.com/t/toad-datapoint-6-4-hangs-up-on-starting/60790/1 "2025-04-01T15:45:09Z")
Toad datapoint gives a "Creating application window- 50%" and persists on the screen. It is not a memory issue ---
**Author:** ![widet77](https://avatars.discourse-cdn.com/v4/letter/w/ba9def/32.png) [@widet77](https://forums.toadworld.com/u/widet77)\ **Post date:** [October 21, 2025, 7:18pm UTC](https://forums.toadworld.com/t/toad-datapoint-6-4-hangs-up-on-starting/60790/2 "2025-10-21T19:18:43Z")
Hi, I am encountering the exact same problem, were you able to fix this? ---
**Author:** ![ivica.nikolic](https://sea1.discourse-cdn.com/quest/user_avatar/forums.toadworld.com/ivica.nikolic/32/17969_2.png) [@ivica.nikolic](https://forums.toadworld.com/u/ivica.nikolic)\ **Post date:** [November 13, 2025, 12:27pm UTC](https://forums.toadworld.com/t/toad-datapoint-6-4-hangs-up-on-starting/60790/3 "2025-11-13T12:27:06Z")
Hi, If you haven’t already, please open a [Quest Support ticket](https://support.quest.com/create-service-request) so the issue can be investigated in detail. In the ticket, please include the following information: - TDP version and edition - Operating system version - Whether the issue occurs on startup every time or intermittently - Whether TDP was recently upgraded before the issue appeared - Have you already tried a clean installation, and if so, did it resolve the issue? - Logs Our Support team will proceed with the next steps once the details are provided. Best regards ---
**Author:** ![tresha.james](https://avatars.discourse-cdn.com/v4/letter/t/e79b87/32.png) [@tresha.james](https://forums.toadworld.com/u/tresha.james)\ **Post date:** [November 24, 2025, 8:50pm UTC](https://forums.toadworld.com/t/toad-datapoint-6-4-hangs-up-on-starting/60790/4 "2025-11-24T20:50:31Z")
Hello, we are having the same issues. Was there a fix? ---
**Author:** ![Julie\_Hyman](https://sea1.discourse-cdn.com/quest/user_avatar/forums.toadworld.com/julie_hyman/32/13709_2.png) [@Julie\_Hyman](https://forums.toadworld.com/u/Julie_Hyman)\ **Post date:** [November 24, 2025, 9:16pm UTC](https://forums.toadworld.com/t/toad-datapoint-6-4-hangs-up-on-starting/60790/5 "2025-11-24T21:16:08Z")
I don’t see any Support KB articles on this one. Has anyone opened a support ticket? ---
**Author:** ![tresha.james](https://avatars.discourse-cdn.com/v4/letter/t/e79b87/32.png) [@tresha.james](https://forums.toadworld.com/u/tresha.james)\ **Post date:** [November 24, 2025, 9:28pm UTC](https://forums.toadworld.com/t/toad-datapoint-6-4-hangs-up-on-starting/60790/6 "2025-11-24T21:28:29Z")
We don’t have support but if multiple users are having the same issue, I was just wondering if the bug was fixed. ---
**Author:** ![orn.r.wilson](https://avatars.discourse-cdn.com/v4/letter/o/0ea827/32.png) [@orn.r.wilson](https://forums.toadworld.com/u/orn.r.wilson)\ **Post date:** [May 27, 2026, 6:54pm UTC](https://forums.toadworld.com/t/toad-datapoint-6-4-hangs-up-on-starting/60790/7 "2026-05-27T18:54:35Z")
For anyone else that finds this via searching, I was able to fix this error (Toad Data Point 6.4) by deleting Automation.xml from %AppData%\Roaming\Quest Software\Toad Data Point 6.4\ModuleSettings I determined this was the issue by deleting one by one settings files that had been modified after the last successful application launch until it opened successfully. I reproduced the issue by restoring that file and was again unable to launch Toad Data Point. This fix allowed me to keep all my other settings. ---
**Author:** ![daniel.zimmerman](https://avatars.discourse-cdn.com/v4/letter/d/f05b48/32.png) [@daniel.zimmerman](https://forums.toadworld.com/u/daniel.zimmerman)\ **Post date:** [August 18, 2026, 2:32pm UTC](https://forums.toadworld.com/t/toad-datapoint-6-4-hangs-up-on-starting/60790/8 "2026-08-18T14:32:24Z")
Thank you for putting this out there. I had the same exact problem and deleting that file cleared it up and I am up and running again.