Toad World® Forums

What is needed for a reported problem


#1

Hi Folks,

If Toad crashed for some reason and you were not able to get Support Bundle
– you can just try to launch Toad again and generate support bundle from
Help->Support Bundle as usual. Then describe your steps and attach your
support bundle – all errors are stored in ExceptionTrace.log file, so we
will be able to get it. Just point us to the right timeframe J

You can pack this files to archive by yourselves, just want to make note that
ToadSupportBundleToad for SQL Server.txt (that contains OS details) is
generating only from Toad.

Toad packs these folders and files to this archive:

…Documents and Settings\Application Data\Quest
Software\Toad for SQL Server 5.5

-SQLFormatter

-Session

-Context

-ModuleSettings

-Keyboard

-Layouts

Connections.xml

Settings.xml

Action.log

SqlServerPlanPrefs.xml

ToadSupportBundleToad for SQL Server.txt

ExceptionTrace.log

…Program Files (x86)\Quest Software\Toad for SQL Server 5.5

NGen.txt

Toad.exe.config

regards,

Alexander Maximov

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image002.jpeg


#2

Excellent Alex, please consider taking what you have said below and make it part
of the Toad-SS documentation or help then it can be referenced going
forward… You might also want to put a link to same on the Toad help about,
doing so will increase the competence of the bugs that are submitted.

Hank Freeman

Senior SQL Server DBA /Data Architect

hfreeman@msn.com

678-414-0090 my cell Primary
image002.jpeg


#3

Excellent Alex, please consider taking what you have said below and make it part
of the Toad-SS documentation or help then it can be referenced going
forward… You might also want to put a link to same on the Toad help about,
doing so will increase the competence of the bugs that are submitted.

Hank Freeman

Senior SQL Server DBA /Data Architect

hfreeman@msn.com

678-414-0090 my cell Primary
image001.gif