I’ll need some information from the PC with the problem. Please email the info to me directly at firstname.lastname@example.org
Did you try to apply a license key? If so, send it.
Are there any other Toad installations on the PC?
Check in \Documents and Settings\All Users\Application Data\Quest Software\Toad for DB2 Freeware 4.6 for any *.key files. Also check in the app data directory for the logged-in userid. Send the *.key files and the locations you found them.
Send a screenshot, or a list of the contents of the following registry keys:
Send a screenshot of the Help->About screen.
Send a support bundle from Help->Support Bundle.