That’s a bit like having a short guide to a pawn shop.
Nevertheless, we recognize this as an enormous area where we can improve.
To that end we have created a whole new position of “Content Manager.” This person is going to do a wholesale examination of our entire offering of documentation, videos, tutorials, FAQs, AskToad content, ToadForOracle, rating system, this, that, the kitchen sink.
And work to make it much better. She has some great ideas and we’re looking forward to her getting started, which will be in just a few weeks.
Beyond that, we have other ideas too, to integrate new material into the product better. It’s doubtful this will make it in for 10.5 but we recognize this as one of Toad’s final frontiers - essentially, user education and feature roadmaps.
It’s no good having a maze of 20,000 features if you can’t find what you’re looking for.
Part of our problem is that we are tasked with improving and consolidating things, to improve consistency, workflow and so forth. But whenever we try to make any move to do this, one or a few users somewhere go absolutely ape that their special little custom feature-ette got moved on them.
They then go on a rampage, head straight to management, which sometimes can’t handle the kinds of screams we sometimes hear on the boards. So they push it through to us and demand we change it.
It works out much better if they complain on these boards. That way the community here can take part and have their say as well, which brings a critical balance. Otherwise there is zero discussion, and the cries of “either you change it or we’re not renewing our license” is a very powerful motivator for those who have seemed to make it their job to preserve every possible seat they can.
Ah, the joy of being Toad engineers. : )
