Toad World® Forums

Toad Beta 13.1 is being quarantined by Symantec EndPoint


#1

Hi all

I am trying to install the new TOAD Beta 13.1. The installer initiates but is then quarantined bySymantec with a WS.Reputation.1 threat.

TOADQuarantine.png

Any ideas?

Thanks

Stuart


#2

Sounds like you’re going to have to disable your virus protection to install the beta. Did this happen with the 13.0 beta?

From: stubar bounce-stuart_barber@toadworld.com

Sent: Wednesday, May 23, 2018 7:25 AM

To: toadoraclebeta@toadworld.com

Subject: [Toad for Oracle - Beta Discussion Forum] Toad Beta 13.1 is being quarantined by Symantec EndPoint

Toad Beta 13.1 is being quarantined by Symantec EndPoint

Thread created by stubar

Hi all

I am trying to install the new TOAD Beta 13.1. The installer initiates but is then quarantined bySymantec with a WS.Reputation.1 threat.

Any ideas?

Thanks

Stuart

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#3

It did not, but did happen earlier with 12.10 or 12.11. It went away after a couple of updates and I assumed something had changed in the file.

Disabling my anti-virus is unfortunately not an option corporate policy does not allow it.

From: Brad Boddicker bounce-ButtonPusher@toadworld.com

Sent: 23 May 2018 14:16

To: toadoraclebeta@toadworld.com

Subject: RE: [Toad for Oracle - Beta Discussion Forum] Toad Beta 13.1 is being quarantined by Symantec EndPoint

RE: Toad Beta 13.1 is being quarantined by Symantec EndPoint

Reply by Brad Boddicker

Sounds like you’re going to have to disable your virus protection to install the beta. Did this happen with the 13.0 beta?

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#4

Well I can assure you nothing has changed in the installer besides the product ID and version. Maybe symantec has to correct on their end by adding this to a white list

From: stubar bounce-stuart_barber@toadworld.com

Sent: Wednesday, May 23, 2018 8:36 AM

To: toadoraclebeta@toadworld.com

Subject: RE: [Toad for Oracle - Beta Discussion Forum] Toad Beta 13.1 is being quarantined by Symantec EndPoint

RE: Toad Beta 13.1 is being quarantined by Symantec EndPoint

Reply by stubar

It did not, but did happen earlier with 12.10 or 12.11. It went away after a couple of updates and I assumed something had changed in the file.

Disabling my anti-virus is unfortunately not an option corporate policy does not allow it.

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#5

I’m sure your I/T department would be okay with temporarily disabling for an install.

If not, then request them to install it for you, at that point they will be faced with reality and likely will disable it.

From: stubar bounce-stuart_barber@toadworld.com

Sent: Wednesday, May 23, 2018 7:36 AM

To: toadoraclebeta@toadworld.com

Subject: RE: [Toad for Oracle - Beta Discussion Forum] Toad Beta 13.1 is being quarantined by Symantec EndPoint

RE: Toad Beta 13.1 is being quarantined by Symantec EndPoint

Reply by stubar

It did not, but did happen earlier with 12.10 or 12.11. It went away after a couple of updates and I assumed something had changed in the file.

Disabling my anti-virus is unfortunately not an option corporate policy does not allow it.

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#6

Maybe that is what happened, they will white list after a number of installs report it OK.

I will wait.

Thanks for your time

Stuart

From: Brad Boddicker bounce-ButtonPusher@toadworld.com

Sent: 23 May 2018 15:13

To: toadoraclebeta@toadworld.com

Subject: RE: [Toad for Oracle - Beta Discussion Forum] Toad Beta 13.1 is being quarantined by Symantec EndPoint

RE: Toad Beta 13.1 is being quarantined by Symantec EndPoint

Reply by Brad Boddicker

Well I can assure you nothing has changed in the installer besides the product ID and version. Maybe symantec has to correct on their end by adding this to a white list

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#7

Hi

I have submit the file to Symantec for verification.

Fingers crossed.

Thanks

Stuart

From: Brad Boddicker bounce-ButtonPusher@toadworld.com

Sent: 23 May 2018 15:13

To: toadoraclebeta@toadworld.com

Subject: RE: [Toad for Oracle - Beta Discussion Forum] Toad Beta 13.1 is being quarantined by Symantec EndPoint

RE: Toad Beta 13.1 is being quarantined by Symantec EndPoint

Reply by Brad Boddicker

Well I can assure you nothing has changed in the installer besides the product ID and version. Maybe symantec has to correct on their end by adding this to a white list

To reply, please reply-all to this email.

Stop receiving emails on this subject.

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