Toad Datapoint 6.4 hangs up on starting

Toad Data Point & Toad Intelligence Central Idea Pond
1

Toad datapoint gives a "Creating application window- 50%" and persists on the screen. It is not a memory issue

2

Hi, I am encountering the exact same problem, were you able to fix this?

3

Hi,

If you haven’t already, please open a Quest Support ticket so the issue can be investigated in detail.
In the ticket, please include the following information:

  • TDP version and edition

  • Operating system version

  • Whether the issue occurs on startup every time or intermittently

  • Whether TDP was recently upgraded before the issue appeared

  • Have you already tried a clean installation, and if so, did it resolve the issue?

  • Logs

Our Support team will proceed with the next steps once the details are provided.

Best regards

4

Hello, we are having the same issues. Was there a fix?

5

I don’t see any Support KB articles on this one. Has anyone opened a support ticket?

6

We don’t have support but if multiple users are having the same issue, I was just wondering if the bug was fixed.

7

For anyone else that finds this via searching, I was able to fix this error (Toad Data Point 6.4) by deleting Automation.xml from %AppData%\Roaming\Quest Software\Toad Data Point 6.4\ModuleSettings

I determined this was the issue by deleting one by one settings files that had been modified after the last successful application launch until it opened successfully. I reproduced the issue by restoring that file and was again unable to launch Toad Data Point.

This fix allowed me to keep all my other settings.

8

Thank you for putting this out there. I had the same exact problem and deleting that file cleared it up and I am up and running again.