# Uninstall error - Toad for SQL Server 4.6 Freeware

When I’m trying to uninstall Toad for SQL Server 4.6 Freeware I’m getting the following message:
“Error 1316. A network error occurred while attempting to
Server Freeware.msi”

I found the msi is not there. But I need a way to uninstall the software.

Thanks.

Hello,
this is a known issue, appears in some cases in OS/environment related…

Cause: For some reason the msi installer is missing from the installer directory
Solution 1. Try Windows Installer CleanUp Utility http://support.microsoft.com/kb/290301
Solution 2. Ask support for msi installer and manually remove the product
· copy the msi installer to C:\windows\installer, this is a hidden folder, you need to type the path in windows explorer to bring it up.

`` ·run the following command**msiexec /x  C:\windows\installer\Toad.msi”**``