Downloading latest version for unknown business email

Hi

We have a license key and site message for TOAD. But we do not know the email used to set up this account with Quest, which is required when downloading TOAD. I have just got a new work station and need to get TOAD, so not sure how to proceed. I tried downloading a Trial version and using our key, but it said the installer didn’t work for non- trial keys?

I just sent you a private message.