Toad World® Forums

Invalid Namespace error at start

Running Toad for Oracle 13.2.
Ran latest Windows 10 update.
When opening Toad an error pops up that says,
"Invalid Namespace"
I click OK and Toad closes.
Clicking the Details link opens another window that shows that the errors was in the Procedure/Method "DispatchInvokeError"
I uninstalled Toad and reinstalled it. Still getting the same error.
I cannot successfully open the program. I am dead in the water.
Is there a known solution for this? If not what more can I do to discover the problem.

The window that shows when you click Details has a Call Stack tab. Activate that, check the Copy to Clipboard checkbox, click OK, and post the results here.

Thanks,
Michael

Application:

1.1 Start Date : Mon, 27 Jan 2020 12:23:45 -0600
1.2 Name/Description: Toad.exe - (Toad® for Oracle)
1.3 Version Number : 13.2.0.258
1.4 Parameters :
1.5 Compilation Date: Wed, 16 Oct 2019 15:47:47 -0600
1.6 Up Time : 3 second(s)

Exception:

2.1 Date : Mon, 27 Jan 2020 12:23:48 -0600
2.2 Address : 000000000438AD7F
2.3 Module Name : Toad.exe - (Toad® for Oracle)
2.4 Module Version: 13.2.0.258
2.5 Type : EOleException
2.6 Message : Invalid namespace.
2.7 ID : BC7DE6AB
2.8 Count : 1
2.11 Sent : 0

User:

3.2 Name: Cody Rogers

Active Controls:

4.1 Form Class : TfrmSplash
4.2 Form Text :
4.3 Control Class: TfrmSplash
4.4 Control Text :

Computer:

5.2 Total Memory : 17062440960 (15.89 Gb)
5.3 Free Memory : 11966898176 (11.15 Gb)
5.4 Total Disk : 499406073856 (465.11 Gb)
5.5 Free Disk : 69695160320 (64.91 Gb)
5.6 System Up Time : 28 minute(s), 19 second(s)
5.7 Processor : Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz
5.8 Display Mode : \.\DISPLAY1[PRIMARY]: 1280x1024x32 96 DPI @ 0x0, \.\DISPLAY2: 1280x1024x32 96 DPI @ 1280x0
5.9 Display DPI : 96
5.10 Video Card : Intel(R) HD Graphics (driver 9.17.10.4459 - RAM 2210398208)
5.11 Printer : Microsoft Software Printer Driver (driver 10.0.18362.387)
5.12 Virtual Machine:

Operating System:

6.1 Type : Microsoft Windows 10 (64 bit)
6.2 Build # : 1909 (10.0.18363.592)
6.4 Non-Unicode Language: English (0409)
6.5 Charset/ACP : 0/1252
6.6 Install Language : English (0409)
6.7 UI Language : English (0409)

Steps to reproduce:

8.1 Text:

Call Stack Information:

|Methods |Details|Stack |Address |Module |Offset |Source |Unit |Class |Procedure/Method |Line |

|*Exception Thread: ID=44672; Parent=0; Priority=-2 |
|Class=; Name=MAIN |
|DeadLock=0; Wait Chain= |

Comment=
7FFFFFFE
00000040
00000040
00000040
00000040
00000040
00000040
00000040
00000040
00000040
00000040
00000040

Modules Information:

|Handle |Name |Description |Version |Size |Modified |Path |

|0000000004190000|Toad.exe |Toad® for Oracle |13.2.0.258 |161479688|2019-10-16 19:04:56|C:\Program Files\Quest Software\Toad for Oracle 2019 Edition\Toad for Oracle 13.2\ |
|000000000F480000|icmp.dll |ICMP DLL |10.0.18362.1 |3072 |2019-03-18 22:45:34|C:\Windows\System32\ |
|0000000056B70000|sysfer.dll |Symantec CMC Firewall sysfer |14.2.3329.1000 |502408 |2019-09-19 00:56:40|C:\Windows\System32\ |
|0000000180000000|security.dll |Security Support Provider Interface |10.0.18362.1 |5632 |2019-03-18 22:45:00|C:\Windows\System32\ |
|00007FFE878F0000|GdiPlus.dll |Microsoft GDI+ |10.0.18362.592 |1697280 |2020-01-03 02:19:28|C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.18362.592_none_17aba4766da537d0\ |
|00007FFE94170000|msftedit.dll |Rich Text Edit Control, v8.5 |10.0.18362.329 |3353088 |2019-10-06 20:56:06|C:\Windows\System32\ |
|00007FFE96D80000|edputil.dll |EDP util |10.0.18362.1 |119808 |2019-03-18 22:44:47|C:\Windows\System32\ |
|00007FFE97E00000|cldapi.dll |Cloud API user mode API |10.0.18362.1 |105984 |2019-03-18 22:44:28|C:\Windows\System32\ |
|00007FFE98090000|oleacc.dll |Active Accessibility Core Component |7.2.18362.1 |395776 |2019-03-18 22:45:00|C:\Windows\System32\ |
|00007FFE98680000|appresolver.dll |App Resolver |10.0.18362.356 |596008 |2019-10-06 20:56:19|C:\Windows\System32\ |
|00007FFE99620000|NetworkExplorer.dll |Network Explorer |10.0.18362.1 |76288 |2019-03-18 22:44:48|C:\Windows\System32\ |
|00007FFE9B420000|OneCoreCommonProxyStub.dll |OneCore Common Proxy Stub |10.0.18362.1 |479744 |2019-03-18 22:43:45|C:\Windows\System32\ |
|00007FFE9B530000|davclnt.dll |Web DAV Client DLL |10.0.18362.1 |95232 |2019-03-18 22:45:56|C:\Windows\System32\ |
|00007FFE9B6E0000|davhlpr.dll |DAV Helper DLL |10.0.18362.1 |27648 |2019-03-18 22:45:02|C:\Windows\System32\ |
|00007FFE9B700000|ntlanman.dll |Microsoft® Lan Manager |10.0.18362.1 |66048 |2019-03-18 22:44:38|C:\Windows\System32\ |
|00007FFE9C490000|drprov.dll |Microsoft Remote Desktop Session Host Server Network Provider|10.0.18362.1 |25600 |2019-03-18 22:45:53|C:\Windows\System32\ |
|00007FFE9D260000|msimg32.dll |GDIEXT Client DLL |10.0.18362.175 |8192 |2019-10-06 20:56:29|C:\Windows\System32\ |
|00007FFE9EE80000|ondemandconnroutehelper.dll |On Demand Connctiond Route Helper |10.0.18362.1 |73216 |2019-03-18 22:44:00|C:\Windows\System32\ |
|00007FFE9EFC0000|msxml6.dll |MSXML 6.0 |6.30.18362.418 |2448712 |2019-10-06 20:56:09|C:\Windows\System32\ |
|00007FFEA1C90000|wbemdisp.dll |WMI Scripting |10.0.18362.1 |288256 |2019-03-18 22:44:00|C:\Windows\System32\wbem\ |
|00007FFEA4010000|winspool.drv |Windows Spooler Driver |10.0.18362.267 |539648 |2019-10-06 20:56:02|C:\Windows\System32\ |
|00007FFEA9ED0000|fltLib.dll |Filter Library |10.0.18362.1 |32520 |2019-03-18 22:44:36|C:\Windows\System32\ |
|00007FFEAB0D0000|comctl32.dll |User Experience Controls Library |6.10.18362.592 |2624824 |2020-01-03 02:38:41|C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.18362.592_none_e6c0b1911312be02|
|00007FFEAB360000|dbgcore.dll |Windows Core Debugging Helpers |10.0.18362.1 |157696 |2019-03-18 22:44:35|C:\Windows\System32\ |
|00007FFEAB420000|hhctrl.ocx |Microsoft® HTML Help Control |10.0.18362.1 |696320 |2019-03-18 22:45:38|C:\Windows\System32\ |
|00007FFEABD70000|cscapi.dll |Offline Files Win32 API |10.0.18362.1 |49664 |2019-03-18 22:45:02|C:\Windows\System32\ |
|00007FFEABD90000|mpr.dll |Multiple Provider Router DLL |10.0.18362.1 |98664 |2019-03-18 22:44:36|C:\Windows\System32\ |
|00007FFEABFD0000|Windows.StateRepositoryPS.dll|Windows StateRepository Proxy/Stub Server |10.0.18362.1 |1274336 |2019-03-18 22:44:15|C:\Windows\System32\ |
|00007FFEAC9C0000|wsock32.dll |Windows Socket 32-Bit DLL |10.0.18362.1 |18944 |2019-03-18 22:44:38|C:\Windows\System32\ |
|00007FFEAD0F0000|srvcli.dll |Server Service Client DLL |10.0.18362.1 |112088 |2019-03-18 22:44:35|C:\Windows\System32\ |
|00007FFEAD5A0000|Faultrep.dll |Windows User Mode Crash Reporting DLL |10.0.18362.476 |466928 |2019-12-31 15:00:21|C:\Windows\System32\ |
|00007FFEADCF0000|qwave.dll |Windows NT |10.0.18362.1 |288768 |2019-03-18 22:45:00|C:\Windows\System32\ |
|00007FFEADD40000|oledlg.dll |OLE User Interface Support |10.0.18362.1 |199168 |2019-03-18 22:44:30|C:\Windows\System32\ |
|00007FFEAF890000|TextInputFramework.dll |"TextInputFramework.DYNLINK" |10.0.18362.267 |642208 |2019-10-06 20:56:14|C:\Windows\System32\ |
|00007FFEAFA90000|Bcp47Langs.dll |BCP47 Language Classes |10.0.18362.1 |369504 |2019-03-18 22:44:15|C:\Windows\System32\ |
|00007FFEB0C00000|wmiutils.dll |WMI |10.0.18362.1 |131584 |2019-03-18 22:43:54|C:\Windows\System32\wbem\ |
|00007FFEB0C30000|wbemsvc.dll |WMI |10.0.18362.1 |63488 |2019-03-18 22:43:54|C:\Windows\System32\wbem\ |
|00007FFEB1360000|wbemprox.dll |WMI |10.0.18362.1 |44544 |2019-03-18 22:43:54|C:\Windows\System32\wbem\ |
|00007FFEB1CA0000|wbemcomn.dll |WMI |10.0.18362.1 |487424 |2019-03-18 22:43:54|C:\Windows\System32\ |
|00007FFEB2140000|npmproxy.dll |Network List Manager Proxy |10.0.18362.267 |45056 |2019-10-06 20:56:36|C:\Windows\System32\ |
|00007FFEB2150000|winhttp.dll |Windows HTTP Services |10.0.18362.449 |982840 |2019-12-31 15:00:19|C:\Windows\System32\ |
|00007FFEB2390000|NapiNSP.dll |E-mail Naming Shim Provider |10.0.18362.1 |68096 |2019-03-18 22:44:38|C:\Windows\System32\ |
|00007FFEB23B0000|pnrpnsp.dll |PNRP Name Space Provider |10.0.18362.1 |86528 |2019-03-18 22:45:56|C:\Windows\System32\ |
|00007FFEB23D0000|winrnr.dll |LDAP RnR Provider DLL |10.0.18362.1 |31232 |2019-03-18 22:44:47|C:\Windows\System32\ |
|00007FFEB23E0000|wshbth.dll |Windows Sockets Helper DLL |10.0.18362.1 |64000 |2019-03-18 22:44:16|C:\Windows\System32\ |
|00007FFEB34D0000|secur32.dll |Security Support Provider Interface |10.0.18362.1 |27648 |2019-03-18 22:45:00|C:\Windows\System32\ |
|00007FFEB3510000|version.dll |Version Checking and File Installation Libraries |10.0.18362.1 |30680 |2019-03-18 22:45:05|C:\Windows\System32\ |
|00007FFEB3B50000|rasadhlp.dll |Remote Access AutoDial Helper |10.0.18362.1 |16896 |2019-03-18 22:45:02|C:\Windows\System32\ |
|00007FFEB3F60000|wkscli.dll |Workstation Service Client DLL |10.0.18362.1 |80600 |2019-03-18 22:44:35|C:\Windows\System32\ |
|00007FFEB4390000|wmiclnt.dll |WMI Client API |10.0.18362.1 |46592 |2019-03-18 22:43:45|C:\Windows\System32\ |
|00007FFEB4940000|OneCoreUAPCommonProxyStub.dll|OneCoreUAP Common Proxy Stub |10.0.18362.449 |7849424 |2019-12-31 15:00:10|C:\Windows\System32\ |
|00007FFEB54D0000|WindowsCodecs.dll |Microsoft Windows Codecs Library |10.0.18362.1 |1764544 |2019-03-18 22:44:11|C:\Windows\System32\ |
|00007FFEB5680000|WinTypes.dll |Windows Base Types DLL |10.0.18362.449 |1394168 |2019-12-31 15:00:17|C:\Windows\System32\ |
|00007FFEB5850000|CoreUIComponents.dll |Microsoft Core UI Components Dll |10.0.18362.207 |3327256 |2019-10-06 20:56:12|C:\Windows\System32\ |
|00007FFEB5DD0000|nlaapi.dll |Network Location Awareness 2 |10.0.18362.387 |93184 |2019-10-06 20:56:36|C:\Windows\System32\ |
|00007FFEB5E90000|traffic.dll |Microsoft Traffic Control 1.0 DLL |10.0.18362.1 |42496 |2019-03-18 22:45:00|C:\Windows\System32\ |
|00007FFEB6210000|wtsapi32.dll |Windows Remote Desktop Session Host Server SDK APIs |10.0.18362.1 |64792 |2019-03-18 22:44:33|C:\Windows\System32\ |
|00007FFEB6DB0000|WINMMBASE.dll |Base Multimedia Extension API DLL |10.0.18362.1 |169632 |2019-03-18 22:43:47|C:\Windows\System32\ |
|00007FFEB6FC0000|winmm.dll |MCI API DLL |10.0.18362.1 |129880 |2019-03-18 22:43:47|C:\Windows\System32\ |
|00007FFEB6FF0000|CoreMessaging.dll |Microsoft CoreMessaging Dll |10.0.18362.1 |859632 |2019-03-18 22:44:30|C:\Windows\System32\ |
|00007FFEB7640000|dhcpcsvc.dll |DHCP Client Service |10.0.18362.267 |92672 |2019-10-06 20:56:26|C:\Windows\System32\ |
|00007FFEB7660000|dhcpcsvc6.DLL |DHCPv6 Client |10.0.18362.267 |68096 |2019-10-06 20:56:26|C:\Windows\System32\ |
|00007FFEB7680000|FWPUCLNT.DLL |FWP/IPsec User-Mode API |10.0.18362.207 |467456 |2019-10-06 20:56:17|C:\Windows\System32\ |
|00007FFEB7700000|apphelp.dll |Application Compatibility Client Library |10.0.18362.1 |564736 |2019-03-18 22:44:28|C:\Windows\System32\ |
|00007FFEB7800000|winnsi.dll |Network Store Information RPC interface |10.0.18362.449 |34816 |2019-12-31 15:00:22|C:\Windows\System32\ |
|00007FFEB78D0000|propsys.dll |Microsoft Property System |7.0.18362.267 |977688 |2019-10-06 20:56:16|C:\Windows\System32\ |
|00007FFEB79E0000|netprofm.dll |Network List Manager |10.0.18362.267 |226816 |2019-10-06 20:56:36|C:\Windows\System32\ |
|00007FFEB8690000|uxtheme.dll |Microsoft UxTheme Library |10.0.18362.449 |606720 |2019-12-31 15:00:17|C:\Windows\System32\ |
|00007FFEB89E0000|dwmapi.dll |Microsoft Desktop Window Manager API |10.0.18362.267 |162384 |2019-10-06 20:56:24|C:\Windows\System32\ |
|00007FFEB8B90000|wer.dll |Windows Error Reporting DLL |10.0.18362.476 |874936 |2019-12-31 15:00:21|C:\Windows\System32\ |
|00007FFEB8FD0000|dbghelp.dll |Windows Image Helper |10.0.18362.1 |1930752 |2019-03-18 22:44:35|C:\Windows\System32\ |
|00007FFEB9620000|sppc.dll |Software Licensing Client Dll |10.0.18362.1 |136192 |2019-03-18 22:44:32|C:\Windows\System32\ |
|00007FFEB9650000|slc.dll |Software Licensing Client Dll |10.0.18362.1 |140800 |2019-03-18 22:44:32|C:\Windows\System32\ |
|00007FFEB98C0000|netapi32.dll |Net Win32 API DLL |10.0.18362.1 |80600 |2019-03-18 22:44:00|C:\Windows\System32\ |
|00007FFEB9930000|ntmarta.dll |Windows NT MARTA provider |10.0.18362.1 |181856 |2019-03-18 22:44:35|C:\Windows\System32\ |
|00007FFEB9D40000|IPHLPAPI.DLL |IP Helper API |10.0.18362.1 |229528 |2019-03-18 22:44:33|C:\Windows\System32\ |
|00007FFEB9D80000|netutils.dll |Net Win32 API Helpers DLL |10.0.18362.1 |40784 |2019-03-18 22:44:35|C:\Windows\System32\ |
|00007FFEB9D90000|dnsapi.dll |DNS Client API DLL |10.0.18362.267 |818656 |2019-10-06 20:56:26|C:\Windows\System32\ |
|00007FFEB9E60000|logoncli.dll |Net Logon Client DLL |10.0.18362.1 |259776 |2019-03-18 22:44:35|C:\Windows\System32\ |
|00007FFEBA030000|mswsock.dll |Microsoft Windows Sockets 2.0 Service Provider |10.0.18362.1 |407544 |2019-03-18 22:44:33|C:\Windows\System32\ |
|00007FFEBA200000|CRYPTBASE.DLL |Base cryptographic API DLL |10.0.18362.1 |33848 |2019-03-18 22:44:36|C:\Windows\System32\ |
|00007FFEBA5C0000|winsta.dll |Winstation Library |10.0.18362.53 |358944 |2019-10-06 20:56:26|C:\Windows\System32\ |
|00007FFEBA670000|sxs.dll |Fusion 2.5 |10.0.18362.1 |637056 |2019-03-18 22:44:33|C:\Windows\System32\ |
|00007FFEBA710000|sspicli.dll |Security Support Provider Interface |10.0.18362.1 |179944 |2019-03-18 22:44:36|C:\Windows\System32\ |
|00007FFEBA740000|userenv.dll |Userenv |10.0.18362.387 |140496 |2019-10-06 20:56:28|C:\Windows\System32\ |
|00007FFEBA820000|umpdc.dll | | |54960 |2019-03-18 22:43:49|C:\Windows\System32\ |
|00007FFEBA830000|profapi.dll |User Profile Basic API |10.0.18362.1 |110280 |2019-03-18 22:44:36|C:\Windows\System32\ |
|00007FFEBA850000|powrprof.dll |Power Profile Helper DLL |10.0.18362.1 |291336 |2019-03-18 22:44:35|C:\Windows\System32\ |
|00007FFEBA8A0000|msasn1.dll |ASN.1 Runtime APIs |10.0.18362.1 |63040 |2019-03-18 22:44:35|C:\Windows\System32\ |
|00007FFEBA8C0000|kernel.appcore.dll |AppModel API Host |10.0.18362.1 |59088 |2019-03-18 22:44:15|C:\Windows\System32\ |
|00007FFEBA8E0000|cryptsp.dll |Cryptographic Service Provider API |10.0.18362.1 |80112 |2019-03-18 22:44:33|C:\Windows\System32\ |
|00007FFEBA900000|KERNELBASE.dll |Windows NT BASE API Client DLL |10.0.18362.535 |2762296 |2019-12-31 15:00:22|C:\Windows\System32\ |
|00007FFEBABB0000|crypt32.dll |Crypto API32 |10.0.18362.592 |1330952 |2020-01-16 02:22:41|C:\Windows\System32\ |
|00007FFEBAD00000|bcrypt.dll |Windows Cryptographic Primitives Library |10.0.18362.267 |144376 |2019-10-06 20:56:26|C:\Windows\System32\ |
|00007FFEBAD30000|ucrtbase.dll |Microsoft® C Runtime Library |10.0.18362.387 |1023128 |2019-10-06 20:56:26|C:\Windows\System32\ |
|00007FFEBAE30000|windows.storage.dll |Microsoft WinRT Storage API |10.0.18362.535 |7905000 |2019-12-31 15:00:12|C:\Windows\System32\ |
|00007FFEBB5B0000|win32u.dll |Win32u |10.0.18362.592 |127064 |2020-01-16 02:22:40|C:\Windows\System32\ |
|00007FFEBB640000|cfgmgr32.dll |Configuration Manager DLL |10.0.18362.387 |293344 |2019-10-06 20:56:28|C:\Windows\System32\ |
|00007FFEBB690000|msvcp_win.dll |Microsoft® C Runtime Library |10.0.18362.387 |639400 |2019-10-06 20:56:26|C:\Windows\System32\ |
|00007FFEBB730000|bcryptPrimitives.dll |Windows Cryptographic Primitives Library |10.0.18362.295 |524216 |2019-10-06 20:56:29|C:\Windows\System32\ |
|00007FFEBB860000|gdi32full.dll |GDI Client DLL |10.0.18362.535 |1647072 |2019-12-31 15:00:24|C:\Windows\System32\ |
|00007FFEBBA00000|msvcrt.dll |Windows NT CRT DLL |7.0.18362.1 |638072 |2019-03-18 22:44:35|C:\Windows\System32\ |
|00007FFEBBAB0000|psapi.dll |Process Status Helper |10.0.18362.1 |18832 |2019-03-18 22:44:28|C:\Windows\System32\ |
|00007FFEBBAC0000|imagehlp.dll |Windows NT Image Helper |10.0.18362.1 |108936 |2019-03-18 22:44:35|C:\Windows\System32\ |
|00007FFEBBAE0000|sechost.dll |Host for SCM/SDDL/LSA Lookup APIs |10.0.18362.267 |606112 |2019-10-06 20:56:29|C:\Windows\System32\ |
|00007FFEBBB80000|gdi32.dll |GDI Client DLL |10.0.18362.1 |147912 |2019-03-18 22:44:06|C:\Windows\System32\ |

|00007FFEBBBB0000|comdlg32.dll |Common Dialogs DLL |10.0.18362.418 |814080 |2019-10-06 20:56:38|C:\Windows\System32\ |
|00007FFEBBC80000|SHCore.dll |SHCORE |10.0.18362.1 |684352 |2019-03-18 22:44:21|C:\Windows\System32\ |
|00007FFEBBEE0000|oleaut32.dll |OLEAUT32.DLL |10.0.18362.535 |797112 |2019-12-31 15:00:20|C:\Windows\System32\ |
|00007FFEBBFB0000|ws2_32.dll |Windows Socket 2.0 32-Bit DLL |10.0.18362.387 |442704 |2019-10-06 20:56:29|C:\Windows\System32\ |
|00007FFEBC0A0000|nsi.dll |NSI User-mode interface DLL |10.0.18362.449 |24792 |2019-12-31 15:00:22|C:\Windows\System32\ |
|00007FFEBC0B0000|kernel32.dll |Windows NT BASE API Client DLL |10.0.18362.329 |722288 |2019-10-06 20:56:04|C:\Windows\System32\ |
|00007FFEBC170000|shell32.dll |Windows Shell Common Dll |10.0.18362.535 |7263992 |2019-12-31 15:00:16|C:\Windows\System32\ |
|00007FFEBC8D0000|urlmon.dll |OLE32 Extensions for Win32 |11.0.18362.449 |1856512 |2019-12-31 15:00:24|C:\Windows\System32\ |
|00007FFEBCAB0000|shlwapi.dll |Shell Light-weight Utility Library |10.0.18362.1 |329200 |2019-03-18 22:45:05|C:\Windows\System32\ |
|00007FFEBCB10000|ole32.dll |Microsoft OLE for Windows |10.0.18362.113 |1395600 |2019-10-06 20:56:24|C:\Windows\System32\ |
|00007FFEBCC70000|imm32.dll |Multi-User Windows IMM32 API Client DLL |10.0.18362.387 |176152 |2019-10-06 20:56:29|C:\Windows\System32\ |
|00007FFEBCCA0000|usp10.dll |Uniscribe Unicode script processor |10.0.18362.476 |79360 |2019-12-31 15:00:23|C:\Windows\System32\ |
|00007FFEBCCC0000|advapi32.dll |Advanced Windows 32 Base API |10.0.18362.329 |654912 |2019-10-06 20:56:02|C:\Windows\System32\ |
|00007FFEBCD70000|iertutil.dll |Run time utility for Internet Explorer |11.0.18362.449 |2772272 |2019-12-31 15:00:24|C:\Windows\System32\ |
|00007FFEBD020000|msctf.dll |MSCTF Server DLL |10.0.18362.535 |1261464 |2019-12-31 15:00:17|C:\Windows\System32\ |
|00007FFEBD160000|rpcrt4.dll |Remote Procedure Call Runtime |10.0.18362.476 |1171704 |2019-12-31 15:00:22|C:\Windows\System32\ |
|00007FFEBD6F0000|wininet.dll |Internet Extensions for Win32 |11.0.18362.418 |5041664 |2019-10-06 20:56:34|C:\Windows\System32\ |
|00007FFEBDBD0000|user32.dll |Multi-User Windows USER API Client DLL |10.0.18362.592 |1655880 |2020-01-16 02:22:40|C:\Windows\System32\ |
|00007FFEBDEB0000|combase.dll |Microsoft COM for Windows |10.0.18362.449 |3371928 |2019-12-31 15:00:17|C:\Windows\System32\ |
|00007FFEBE1F0000|clbcatq.dll |COM+ Configuration Catalog |2001.12.10941.16384|643752 |2019-03-18 22:44:30|C:\Windows\System32\ |
|00007FFEBE2E0000|ntdll.dll |NT Layer DLL |10.0.18362.418 |2000168 |2019-10-06 20:56:28|C:\Windows\System32\ |

Processes Information:

|ID |Name |Description |Version |Memory |Priority |Threads|Path |User |Session|

|296 |software_reporter_tool.exe |Software Reporter Tool |77.225.200.0 |57344 |Low |2 |C:\Users\crogers\AppData\Local\Google\Chrome\User Data\SwReporter\77.225.200\ |crogers|1 |
|968 |csrss.exe |Client Server Runtime Process |10.0.18362.1 |5885952 |Normal |15 |C:\Windows\System32\ |SYSTEM |1 |
|1120 |winlogon.exe |Windows Logon Application |10.0.18362.449|12062720 |High |2 |C:\Windows\System32\ |SYSTEM |1 |
|1840 |fontdrvhost.exe |Usermode Font Driver Host |10.0.18362.535|11468800 |Normal |5 |C:\Windows\System32\ |UMFD-1 |1 |
|3204 |dwm.exe |Desktop Window Manager |10.0.18362.387|83337216 |High |13 |C:\Windows\System32\ |DWM-1 |1 |
|5316 |MSOSYNC.EXE |Microsoft Office Document Cache |14.0.7159.5000|14528512 |Normal |11 |C:\Program Files (x86)\Microsoft Office\Office14\ |crogers|1 |
|11384|RuntimeBroker.exe |Runtime Broker |10.0.18362.1 |32038912 |Normal |7 |C:\Windows\System32\ |crogers|1 |
|11932|mbamgui.exe |Malwarebytes Anti-Malware (MEE) |1.80.1.0 |10846208 |Normal |4 |C:\Program Files (x86)\Malwarebytes' Anti-Malware\ |crogers|1 |
|14288|RuntimeBroker.exe |Runtime Broker |10.0.18362.1 |26021888 |Normal |3 |C:\Windows\System32\ |crogers|1 |
|23980|chrome.exe |Google Chrome |79.0.3945.130 |40169472 |Normal |15 |C:\Users\crogers\AppData\Local\Google\Chrome\Application\ |crogers|1 |
|24376|chrome.exe |Google Chrome |79.0.3945.130 |58236928 |Low |15 |C:\Users\crogers\AppData\Local\Google\Chrome\Application\ |crogers|1 |
|25328|TSVNCache.exe |TortoiseSVN status cache |1.7.6.22632 |16121856 |Normal |11 |C:\Program Files\TortoiseSVN\bin\ |crogers|1 |
|26492|iTunesHelper.exe |iTunesHelper |12.10.3.1 |16265216 |Normal |7 |C:\Program Files\iTunes\ |crogers|1 |
|26540|StartMenuExperienceHost.exe| | |72126464 |Normal |11 |C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\ |crogers|1 |
|26980|nlnotes.exe |IBM Notes/Domino |9.0.10.13287 |75350016 |Normal |16 |C:\notes\ |crogers|1 |
|27476|hkcmd.exe |hkcmd Module |8.15.10.4459 |9412608 |Normal |1 |C:\Windows\System32\ |crogers|1 |
|28232|ccSvcHst.exe |Symantec Service Framework |13.4.3.6 |2846720 |Normal |20 |C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.2.4814.1101.105\Bin\ |crogers|1 |
|28856|mbarw.exe |Malwarebytes |3.0.0.42 |35532800 |Normal |2 |C:\Program Files\Malwarebytes\Anti-Ransomware\ |crogers|1 |
|29092|Toad.exe |Toad® for Oracle |13.2.0.258 |102875136|Normal |12 |C:\Program Files\Quest Software\Toad for Oracle 2019 Edition\Toad for Oracle 13.2\ |crogers|1 |
|29636|ctfmon.exe |CTF Loader |10.0.18362.1 |16707584 |High |9 |C:\Windows\System32\ |crogers|1 |
|29736|Snagit32.exe |Snagit |18.1.1.924 |140976128|Normal |18 |C:\Program Files\TechSmith\Snagit 2018\ |crogers|1 |
|29936|sihost.exe |Shell Infrastructure Host |10.0.18362.1 |27803648 |Normal |8 |C:\Windows\System32\ |crogers|1 |
|30064|svchost.exe |Host Process for Windows Services |10.0.18362.1 |19574784 |Normal |10 |C:\Windows\System32\ |crogers|1 |
|30352|svchost.exe |Host Process for Windows Services |10.0.18362.1 |38068224 |Normal |3 |C:\Windows\System32\ |crogers|1 |
|30632|taskhostw.exe |Host Process for Windows Tasks |10.0.18362.387|18636800 |Normal |8 |C:\Windows\System32\ |crogers|1 |
|32952|chrome.exe |Google Chrome |79.0.3945.130 |21811200 |Low |15 |C:\Users\crogers\AppData\Local\Google\Chrome\Application\ |crogers|1 |
|33620|explorer.exe |Windows Explorer |10.0.18362.449|146653184|Normal |59 |C:\Windows\ |crogers|1 |
|34896|svchost.exe |Host Process for Windows Services |10.0.18362.1 |17854464 |Normal |5 |C:\Windows\System32\ |crogers|1 |
|35076|browser_broker.exe |Browser_Broker |11.0.18362.267|16187392 |Normal |3 |C:\Windows\System32\ |crogers|1 |
|35552|MicrosoftEdge.exe |Microsoft Edge |11.0.18362.476|65462272 |Normal |21 |C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\ |crogers|1 |
|36476|RuntimeBroker.exe |Runtime Broker |10.0.18362.1 |26996736 |Normal |4 |C:\Windows\System32\ |crogers|1 |
|36828|RuntimeBroker.exe |Runtime Broker |10.0.18362.1 |16990208 |Normal |2 |C:\Windows\System32\ |crogers|1 |
|37028|SkypeBackgroundHost.exe | |8.55.0.131 |10596352 |Normal |4 |C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\ |crogers|1 |
|37036|SkypeApp.exe |SkypeApp |8.55.0.131 |41943040 |Normal |16 |C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\ |crogers|1 |
|37316|ShellExperienceHost.exe |Windows Shell Experience Host |10.0.18362.387|48422912 |Normal |14 |C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ |crogers|1 |
|37568|ApplicationFrameHost.exe |Application Frame Host |10.0.18362.1 |33615872 |Normal |4 |C:\Windows\System32\ |crogers|1 |
|38164|RuntimeBroker.exe |Runtime Broker |10.0.18362.1 |16232448 |Normal |4 |C:\Windows\System32\ |crogers|1 |
|38456|YourPhone.exe | |1.19122.138.0 |36782080 |Normal |11 |C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19122.138.0_x64__8wekyb3d8bbwe\ |crogers|1 |
|39004|RuntimeBroker.exe |Runtime Broker |10.0.18362.1 |7626752 |Normal |1 |C:\Windows\System32\ |crogers|1 |
|39260|SecurityHealthSystray.exe |Windows Security notification icon|10.0.18362.1 |9584640 |Normal |1 |C:\Windows\System32\ |crogers|1 |
|39636|GameBar.exe | |3.36.1912.6003|53465088 |Normal |9 |C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.36.6003.0_x64__8wekyb3d8bbwe|crogers|1 |
|40120|dllhost.exe |COM Surrogate |10.0.18362.1 |12791808 |Normal |6 |C:\Windows\System32\ |crogers|1 |
|40536|RuntimeBroker.exe |Runtime Broker |10.0.18362.1 |8380416 |Normal |1 |C:\Windows\System32\ |crogers|1 |
|40696|googledrivesync.exe |Google Drive |2.34.9392.7803|78393344 |Normal |2 |C:\Program Files (x86)\Google\Drive\ |crogers|1 |
|41604|MicrosoftEdgeCP.exe |Microsoft Edge Content Process |11.0.18362.1 |26677248 |Normal |15 |C:\Windows\System32\ |crogers|1 |
|42044|MicrosoftEdgeSH.exe |Microsoft Edge Web Platform |11.0.18362.1 |14229504 |Normal |9 |C:\Windows\System32\ |crogers|1 |
|43500|RuntimeBroker.exe |Runtime Broker |10.0.18362.1 |16736256 |Normal |1 |C:\Windows\System32\ |crogers|1 |
|44212|GameBarFT.exe | |3.36.1912.6003|18702336 |Normal |2 |C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.36.6003.0_x64__8wekyb3d8bbwe|crogers|1 |
|45312|mobsync.exe |Microsoft Sync Center |10.0.18362.1 |15466496 |Normal |3 |C:\Windows\System32\ |crogers|1 |
|45668|SearchUI.exe |Search and Cortana application |10.0.18362.418|173912064|Normal |37 |C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\ |crogers|1 |
|45968|chrome.exe |Google Chrome |79.0.3945.130 |9412608 |Normal |2 |C:\Users\crogers\AppData\Local\Google\Chrome\Application\ |crogers|1 |
|46668|RSANotificationIcon.exe |NotificationIcon |8.5.3.114 |39075840 |Normal |8 |C:\Program Files\Common Files\RSA Shared\RSA .NET\ |crogers|1 |
|46988|igfxtray.exe |igfxTray Module |8.15.10.4459 |9543680 |Normal |1 |C:\Windows\System32\ |crogers|1 |
|47188|igfxpers.exe |persistence Module |8.15.10.4459 |10579968 |Normal |2 |C:\Windows\System32\ |crogers|1 |
|48352|googledrivesync.exe |Google Drive |2.34.9392.7803|5111808 |Normal |1 |C:\Program Files (x86)\Google\Drive\ |crogers|1 |
|48924|iCloudServices.exe |iCloud Services |73.4.0.17 |53915648 |Normal |12 |C:\Program Files (x86)\Common Files\Apple\Internet Services\ |crogers|1 |
|49136|svchost.exe |Host Process for Windows Services |10.0.18362.1 |12759040 |Normal |1 |C:\Windows\System32\ |crogers|1 |
|49280|SnagPriv.exe |Snagit RPC Helper |18.1.1.924 |8306688 |Normal |3 |C:\Program Files\TechSmith\Snagit 2018\ |crogers|1 |
|49328|ONENOTEM.EXE |Microsoft OneNote Quick Launcher |14.0.7162.5000|802816 |Normal |1 |C:\Program Files (x86)\Microsoft Office\Office14\ |crogers|1 |
|50096|smartscreen.exe |Windows Defender SmartScreen |10.0.18362.1 |24039424 |Normal |9 |C:\Windows\System32\ |crogers|1 |
|52488|SnagitEditor.exe |Snagit Editor |18.1.1.924 |194621440|Below-Normal|28 |C:\Program Files\TechSmith\Snagit 2018\ |crogers|1 |
|52880|jusched.exe |Java Update Scheduler |2.8.241.7 |7991296 |Normal |1 |C:\Program Files (x86)\Common Files\Java\Java Update\ |crogers|1 |
|53940|SystemSettings.exe |Settings |10.0.18362.449|111009792|Normal |20 |C:\Windows\ImmersiveControlPanel\ |crogers|1 |
|54828|chrome.exe |Google Chrome |79.0.3945.130 |40398848 |Normal |16 |C:\Users\crogers\AppData\Local\Google\Chrome\Application\ |crogers|1 |
|55004|chrome.exe |Google Chrome |79.0.3945.130 |92528640 |Above-Normal|11 |C:\Users\crogers\AppData\Local\Google\Chrome\Application\ |crogers|1 |
|55636|chrome.exe |Google Chrome |79.0.3945.130 |246484992|Normal |38 |C:\Users\crogers\AppData\Local\Google\Chrome\Application\ |crogers|1 |
|55996|software_reporter_tool.exe |Software Reporter Tool |77.225.200.0 |3538944 |Low |8 |C:\Users\crogers\AppData\Local\Google\Chrome\User Data\SwReporter\77.225.200\ |crogers|1 |
|56120|chrome.exe |Google Chrome |79.0.3945.130 |7249920 |Normal |7 |C:\Users\crogers\AppData\Local\Google\Chrome\Application\ |crogers|1 |
|56736|chrome.exe |Google Chrome |79.0.3945.130 |143405056|Normal |13 |C:\Users\crogers\AppData\Local\Google\Chrome\Application\ |crogers|1 |
|56780|chrome.exe |Google Chrome |79.0.3945.130 |43986944 |Normal |13 |C:\Users\crogers\AppData\Local\Google\Chrome\Application\ |crogers|1 |
|56860|chrome.exe |Google Chrome |79.0.3945.130 |33726464 |Normal |14 |C:\Users\crogers\AppData\Local\Google\Chrome\Application\ |crogers|1 |
|57012|chrome.exe |Google Chrome |79.0.3945.130 |36839424 |Normal |13 |C:\Users\crogers\AppData\Local\Google\Chrome\Application\ |crogers|1 |
|57136|chrome.exe |Google Chrome |79.0.3945.130 |52506624 |Normal |14 |C:\Users\crogers\AppData\Local\Google\Chrome\Application\ |crogers|1 |
|58180|chrome.exe |Google Chrome |79.0.3945.130 |116752384|Low |15 |C:\Users\crogers\AppData\Local\Google\Chrome\Application\ |crogers|1 |
|58472|software_reporter_tool.exe |Software Reporter Tool |77.225.200.0 |1515520 |Low |6 |C:\Users\crogers\AppData\Local\Google\Chrome\User Data\SwReporter\77.225.200\ |crogers|1 |
|59176|software_reporter_tool.exe |Software Reporter Tool |77.225.200.0 |6389760 |Low |3 |C:\Users\crogers\AppData\Local\Google\Chrome\User Data\SwReporter\77.225.200\ |crogers|1 |
|60076|notes2.exe |IBM Notes Social Edition |3.4.0.0 |148107264|Normal |37 |C:\notes\framework\rcp\eclipse\plugins\com.ibm.rcp.base_9.0.1.20131002-1404\win32\x86\ |crogers|1 |
|60904|chrome.exe |Google Chrome |79.0.3945.130 |56676352 |Normal |15 |C:\Users\crogers\AppData\Local\Google\Chrome\Application\ |crogers|1 |
|61756|ntaskldr.exe |IBM Notes/Domino |9.0.10.13287 |7258112 |Normal |5 |C:\notes\ |crogers|1 |

Assembler Information:

; Base Address: $438A000, Allocation Base: $4190000, Region Size: 96899072
; Allocation Protect: PAGE_EXECUTE_WRITECOPY, Protect: PAGE_EXECUTE_READ
; State: MEM_COMMIT, Type: MEM_IMAGE
;
;
; System.Win.DispatchInvokeError (Line=0 - Offset=127)
; ----------------------------------------------------
000000000438AD3F 4889442420 MOV [RSP+$20], RAX
000000000438AD44 488B4558 MOV RAX, [RBP+$58]
000000000438AD48 4889442428 MOV [RSP+$28], RAX
000000000438AD4D 488B4550 MOV RAX, [RBP+$50]
000000000438AD51 8B4020 MOV EAX, [RAX+$20]
000000000438AD54 89442430 MOV [RSP+$30], EAX
000000000438AD58 E803E7FFFF CALL -$18FD ; ($0000000004389460) System.Win.EOleException.Create
000000000438AD5D EB1D JMP +$1D ; ($000000000438AD7C) System.Win.DispatchInvokeError (Line=0)
000000000438AD5F 488B0D8ABCFFFF MOV RCX, [REL -$00004376] ; ($00000000043869F0) EOleSysError Delphi Object "EOleSysError" EOleSysError
000000000438AD66 B201 MOV DL, 1
000000000438AD68 4D33C0 XOR R8, R8
000000000438AD6B 448B4D4C MOV R9D, [RBP+$4C]
000000000438AD6F C744242000000000 MOV DWORD PTR [RSP+$20], 0
000000000438AD77 E864E5FFFF CALL -$1A9C ; ($00000000043892E0) System.Win.EOleSysError.Create
000000000438AD7C 4889C1 MOV RCX, RAX
;
; Line=0 - Offset=191
; -------------------
000000000438AD7F E8EC82E1FF CALL -$1E7D14 ; ($00000000041A3070) System._RaiseExcept ; <-- EXCEPTION
000000000438AD84 90 NOP
000000000438AD85 488D4D58 LEA RCX, [RBP+$58]
000000000438AD89 C7C203000000 MOV EDX, 3
000000000438AD8F E88C91E1FF CALL -$1E6E74 ; ($00000000041A3F20) System._UStrArrayClr
000000000438AD94 488D6570 LEA RSP, [RBP+$70]
000000000438AD98 5D POP RBP

Registers:

RAX: 0000000000000000 RDI: 00000000007FFC88
RBX: 0000000011033D60 RSI: 000000000438AD84
RCX: 0000000000000000 RBP: 00000000007FF100
RDX: 0000000000000000 RSP: 00000000007FF020
R8 : 0000000000000000 R9 : 0000000000000000
R10: 0000000000000000 R11: 0000000000000000
R12: 0000000000000000 R13: 0000000000000000
R14: 0000000000000000 R15: 0000000000000000
RIP: 00007FFEBA93A839 FLG: 0000000000000202
EXP: 000000000438AD7F STK: 00000000007FF020

Stack: Memory Dump:


000000000F3DB4D8: 0000023FBE32083D 000000000438AD7F: E8 EC 82 E1 FF 90 48 8D 4D 58 C7 C2 03 00 00 00 ......H.MX......
000000000F3DB4D0: 0000000000000000 000000000438AD8F: E8 8C 91 E1 FF 48 8D 65 70 5D C3 64 48 8D 44 20 .....H.ep].dH.D
000000000F3DB4C8: 0000000000000000 000000000438AD9F: 00 55 48 83 EC 20 48 8B EC 48 8D 4A 58 C7 C2 03 .UH.. H..H.JX...
000000000F3DB4C0: 0000000000000000 000000000438ADAF: 00 00 00 E8 69 91 E1 FF 48 8D 65 20 5D C3 CC CC ....i...H.e ]...
000000000F3DB4B8: 0000000000000000 000000000438ADBF: CC 48 89 C8 C3 CC CC CC CC CC CC CC CC CC CC CC .H..............
000000000F3DB4B0: 0000000000000000 000000000438ADCF: CC 89 C8 C3 CC CC CC CC CC CC CC CC CC CC CC CC ................
000000000F3DB4A8: 0000000011033D60 000000000438ADDF: CC 48 89 C8 C3 CC CC CC CC CC CC CC CC CC CC CC .H..............
000000000F3DB4A0: 000000000438AD84 000000000438ADEF: CC C3 CC CC CC CC CC CC CC CC CC CC CC CC CC CC ................
000000000F3DB498: 0000000000000007 000000000438ADFF: CC C3 CC CC CC CC CC CC CC CC CC CC CC CC CC CC ................
000000000F3DB490: 00007FFEBA93A839 000000000438AE0F: CC 55 41 55 57 56 53 48 83 EC 50 48 8B EC 48 89 .UAUWVSH..PH..H.
000000000F3DB488: 0000000000000000 000000000438AE1F: CB 48 89 D6 4C 89 C7 4D 89 CD 48 8D 4D 38 E8 5E .H..L..M..H.M8.^
000000000F3DB480: 000000010EEDFADE 000000000438AE2F: 04 EC FF 8B 07 89 45 30 48 89 F1 48 8D 57 05 4C ......E0H..H.W.L
000000000F3DB478: 0000000000000000 000000000438AE3F: 8D 45 30 4D 89 E9 48 8D 45 38 48 89 44 24 20 E8 .E0M..H.E8H.D$ .
000000000F3DB470: 000000000438AD84 000000000438AE4F: FD F6 FF FF 48 85 DB 0F 84 F2 01 00 00 48 0F B6 ....H........H..
000000000F3DB468: 0000000011033D60 000000000438AE5F: 47 04 48 83 F8 0B 7F 7F 48 83 F8 0B 0F 84 31 01 G.H.....H.....1.
000000000F3DB460: 0000000000000000 000000000438AE6F: 00 00 48 83 F8 06 7F 43 48 83 F8 06 0F 84 07 01 ..H....CH.......

I don't see this in the call stack you've posted. Your entire error log file might contain more as well if you'd like to share the entire file here. It should contain a limited number of prior exceptions. Its default location is %APPDATA%\Quest Software\Toad for Oracle\13.2\Toad.el.

getting this when I try to upload the file

" Sorry, new users can not upload attachments."
is there another option to share this file?

I've sent you a direct message with my email address to send to.

In the file I found this in the stack

|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|7FFFFFFE|03 |0000000000000000|000000000438AD7F|Toad.exe |00000000001FAD7F|System.Win.ComObj.pas|System.Win.ComObj| |DispatchInvokeError | |
|00000040|03 |00000000007FF338|000000000438A7C0|Toad.exe |00000000001FA7C0|System.Win.ComObj.pas|System.Win.ComObj| |DispatchInvoke | |
|00000040|03 |00000000007FFA28|000000000438ACA2|Toad.exe |00000000001FACA2|System.Win.ComObj.pas|System.Win.ComObj| |VarDispInvoke | |
|00000040|03 |00000000007FFB98|000000000424EB18|Toad.exe |00000000000BEB18|System.Variants.pas |System.Variants | |DispInvokeCore | |
|00000040|03 |00000000007FFC28|000000000424EC1C|Toad.exe |00000000000BEC1C|System.Variants.pas |System.Variants | |_DispInvoke | |
|00000040|04 |00000000007FFC68|000000000586DC7D|Toad.exe |00000000016DDC7D|ReactiveClient.pas |ReactiveClient |TReactiveClient |SystemProfileEvent |575[4] |
|00000040|04 |00000000007FFD58|00000000099C4285|Toad.exe |0000000005834285|tdRIAPI.pas |tdRIAPI |TRuntimeIntelligence|SystemProfile |340[3] |
|00000040|04 |00000000007FFD98|00000000099C357A|Toad.exe |000000000583357A|tdRIAPI.pas |tdRIAPI |TRuntimeIntelligence|LogApplicationStart |102[6] |
|00000040|04 |00000000007FFDD8|0000000009E2EEC3|Toad.exe |0000000005C9EEC3|ToadApplication.pas |ToadApplication |TToadApplication |RuntimeIntelligenceLogStartup|1167[27] |
|00000040|04 |00000000007FFE68|0000000009E2F390|Toad.exe |0000000005C9F390|ToadApplication.pas |ToadApplication |TToadApplication |DoStartupTasks |1226[43] |
|00000040|04 |00000000007FFEA8|0000000009F7961B|Toad.exe |0000000005DE961B|Toad.dpr |Toad | |Initialization |1920[100] |
|00000040|03 |00000000007FFF28|00007FFEBC0C7BCE|kernel32.dll|0000000000017BCE|KERNEL32.DLL |KERNEL32 | |BaseThreadInitThunk | |

thanks,
sent the file to you email address

For anyone following this issue the problem was in Toad's communication with a server used for our feedback program which gathers anonymous statistics on product usage to help make product improvements. If anyone else encounters this problem then make the following change to Toad.ini with Toad closed.

Set FeedBackOptIn=0 in the [SETTINGS] section of Toad.ini. If there is no line for FeedBackOptIn=<value> then add a new line for it.

If you do not have a Toad.ini created at all then make a new Toad.ini and set its contents to...

[SETTINGS] 
FeedBackOptIn=0 

The default location for Toad.ini is %APPDATA%\Quest Software\Toad for Oracle\13.2\User Files for Toad 13.2.

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