Toad World® Forums

Patch 10.5.1 making Toad unstable


#1

I installed Toad version 10.5 some time ago and noticed, that the response time from when clicking the Toad icon until the program started was very long - resulting in me clicking the icon again and actually starting the application twice!

After having installed the 10.5.1 patch now Toad takes forever to start and makes my computer unstable in the process - anyone else experiencing this problem and know how to fix it?

OS: Win7
PC: Dell Latitude E6400
Toad version 10.1.1.8 still installed (and working just fine!)

BR Martin Z


#2

Are you using Mcafee antivirus? Then it is an idea to exclude the scanning of
the Toad directories. That makes a big difference.

Groetjes,
Wim

On Wed, May 19, 2010 at 11:01, martinzangger wrote:

I installed Toad version 10.5 some time ago and noticed, that the response
time from when clicking the Toad icon until the program started was very
long - resulting in me clicking the icon again and actually starting the
application twice!

After having installed the 10.5.1 patch now Toad takes forever to start and
makes my computer unstable in the process - anyone else experiencing this
problem and know how to fix it?

OS: Win7
PC: Dell Latitude E6400
Toad version 10.1.1.8 still installed (and working just fine!)

BR Martin Z

#3

Wim,

Well, I encounter the same problem and am using McAfee-software, but as I’m at
the office, everything is ‘decided’ and configured for us, so we can’t exclude
anything. Well I’ve been cursing McAfee a lot this week. Mcshield.exe is
consuming almost the complete cpu when I try to start up Toad 10.5.1.

Kind regards / Met vriendelijke groet / Mit freundlichen Grüßen / Con respeto
bueno / avec de sincères amitiés / Pozdrawiam / hardik Shubhkamnaye / с
дружеским приветом / 드림,

Dick Pluim
ATOS Origin Service Centre ERP Services
disclaimer.txt (3 Bytes)


#4

Wim,

Well, I encounter the same problem and am using McAfee-software, but as I’m at
the office, everything is ‘decided’ and configured for us, so we can’t exclude
anything. Well I’ve been cursing McAfee a lot this week. Mcshield.exe is
consuming almost the complete cpu when I try to start up Toad 10.5.1.

Kind regards / Met vriendelijke groet / Mit freundlichen Grüßen / Con respeto
bueno / avec de sincères amitiés / Pozdrawiam / hardik Shubhkamnaye / с
дружеским приветом / 드림,

Dick Pluim
ATOS Origin Service Centre ERP Services
disclaimer.txt (3 Bytes)


#5

Hai Dick,

Mcafee is configured for us too, but still it was possible to exclude
somethings. But I guess that is depending on the amount of configuration and
restrictions that are imposed. So try all the menu’s you could access to see
if it is possible for you too.

Does anybody know why Toad is such a load for Mcafee? Other applications are big
too, but does not have such an impact. Maybe the developer team can change
something in the way Toad is build or structured to lower the impact? I
don’t guess that is easily done, but could that investigated?

Groetjes,
Wim

On Thu, May 20, 2010 at 08:07, Pluim, Dick wrote:

Wim,

Well, I encounter the same problem and am using McAfee-software, but as
I'm at the office, everything is 'decided' and configured for
us, so we can't exclude anything. Well I've been cursing McAfee a
lot this week. Mcshield.exe is consuming almost the complete cpu when I try
to start up Toad 10.5.1.

Kind regards / Met vriendelijke groet / Mit freundlichen Grüßen / Con
respeto bueno / avec de sincères amitiés / Pozdrawiam / hardik
Shubhkamnaye / с дружеским приветом / 드림,

Dick Pluim
ATOS Origin Service Centre ERP Services

#6

Hai Dick,

Mcafee is configured for us too, but still it was possible to exclude
somethings. But I guess that is depending on the amount of configuration and
restrictions that are imposed. So try all the menu’s you could access to see
if it is possible for you too.

Does anybody know why Toad is such a load for Mcafee? Other applications are big
too, but does not have such an impact. Maybe the developer team can change
something in the way Toad is build or structured to lower the impact? I
don’t guess that is easily done, but could that investigated?

Groetjes,
Wim

On Thu, May 20, 2010 at 08:07, Pluim, Dick wrote:

Wim,

Well, I encounter the same problem and am using McAfee-software, but as
I'm at the office, everything is 'decided' and configured for
us, so we can't exclude anything. Well I've been cursing McAfee a
lot this week. Mcshield.exe is consuming almost the complete cpu when I try
to start up Toad 10.5.1.

Kind regards / Met vriendelijke groet / Mit freundlichen Grüßen / Con
respeto bueno / avec de sincères amitiés / Pozdrawiam / hardik
Shubhkamnaye / с дружеским приветом / 드림,

Dick Pluim
ATOS Origin Service Centre ERP Services

#7

I installed TOAD version 10.5.0.41 some time ago and to start the
program it takes almost 1.5 minutes before toad appears to login. At
first I thought it was my laptop but I went through it, scanned it and
everything else seems to be working normally. I see there is an upgrade
to 10.5.1 but am afraid to upgrade now.

OS: Windows XP Professional w/Service Pack 3
PC: Dell Latitude D610
RAM: 2GB

If anyone has any ideas on how to fix this please let me know. Should I
upgrade ot the version 10.5.1?
Thank you.
Valerie Pizzino

Pluim, Dick wrote:

Wim,

Well, I encounter the same problem and am using McAfee-software, but
as I’m at the office, everything is ‘decided’ and configured for us,
so we can’t exclude anything. Well I’ve been cursing McAfee a lot this
week. Mcshield.exe is consuming almost the complete cpu when I try to
start up Toad 10.5.1.

  • Kind regards / Met vriendelijke groet / Mit freundlichen Grüßen /
    Con respeto bueno / avec de sincères amitiés / Pozdrawiam / hardik
    Shubhkamnaye / с дружеским приветом / 드림 , *

Dick Pluim

  • ATOS Origin Service Centre ERP Services *

From: toad@yahoogroups. com [mailto:toad@ yahoogroups. com] *On
Behalf Of *Wim de Lange
Sent: woensdag 19 mei 2010 12:40
To: toad@yahoogroups. com
Subject: Re: [toad] Patch 10.5.1 making Toad unstable

Are you using Mcafee antivirus? Then it is an idea to exclude the
scanning of the Toad directories. That makes a big difference.

Groetjes,
Wim

On Wed, May 19, 2010 at 11:01, martinzangger

wrote:

I installed Toad version 10.5 some time ago and noticed, that the
response time from when clicking the Toad icon until the program
started was very long - resulting in me clicking the icon again
and actually starting the application twice!

After having installed the 10.5.1 patch now Toad takes forever to
start and makes my computer unstable in the process - anyone else
experiencing this problem and know how to fix it?

OS: Win7
PC: Dell Latitude E6400
Toad version 10.1.1.8 still installed (and working just fine!)

BR Martin Z


#8

I consider McAfee a virus.

It has serious problems with false positives. Lots of them.

In our case, it may be the exe compressor. Or not.

Personally I would exercise some serious corporate disobedience by removing that
virus from my machine. It has caused me nothing but headaches in years past.
Until they whitelist Toad it will likely continue to be an issue. We could
stop compressing to see if that’s it but then we’re looking at nearly a 50mb
exe.


#9

I experienced the same slowness… With 10.5, it takes about 10 minutes to start TOAD. I dropped back to 10.1 and it takes about 20 seconds to start the app.

I also have McAfee installed.


#10

I also see a slow startup but I’ve never considered Toad to be a “quick up”
program.
It might be a litte slower now at 10.5.0.41 but I’m not sure.

I did upgrade to 10.5.1 and I saw the mcafee problem others have reported as
well.
I uninstalled and went back to 10.5.0.41 and other than the slow startup,
everything seems to be ok now.

glynch_234
Sent by: toad@yahoogroups.com

2010/05/20 08:41

Please respond to
toad@yahoogroups.com

To

toad@yahoogroups.com

cc

Subject

[toad] Re: Patch 10.5.1 making Toad unstable

Message from: glynch_234

I experienced the same slowness… With 10.5, it takes about 10 minutes to start
TOAD. I dropped back to 10.1 and it takes about 20 seconds to start the app.

I also have McAfee installed.


Historical Messages

Author: glynch_234Date: Thu May 20 05:41:20 PDT 2010
I experienced the same slowness… With 10.5, it takes about 10 minutes to start
TOAD. I dropped back to 10.1 and it takes about 20 seconds to start the app.

I also have McAfee installed.
__
Author: Valerie PizzinoDate: Thu May 20 05:00:10 PDT 2010
I installed TOAD version 10.5.0.41 some time ago and to start the program it
takes almost 1.5 minutes before toad appears to login. At first I thought it was
my laptop but I went through it, scanned it and everything else seems to be
working normally. I see there is an upgrade to 10.5.1 but am afraid to upgrade
now. OS: Windows XP Professional w/Service Pack 3 PC: Dell Latitude D610 RAM:
2GB If anyone has any ideas on how to fix this please let me know. Should I
upgrade ot the version 10.5.1? Thank you. Valerie Pizzino Pluim, Dick
att1.dat (43 Bytes)


#11

What version of McAfee do you have? I just installed “McAfee AntiVirus
Plus”, but 10.5.1 starts up quickly.


#12

VirusScan Enterprise + AntiSpyware Enterprise 8.7.0i

Scan engine 5400.1158
DAT version 5987.0000

Also running McAfee Host Intrusion Prevention 7.0.0

John Dorlon
Sent by: toad@yahoogroups.com

2010/05/20 10:35

Please respond to
toad@yahoogroups.com

To

"toad@yahoogroups.com"

cc

Subject

RE: [toad] Re: Patch 10.5.1 making Toad unstable

What version of McAfee do you have? I just installed “McAfee AntiVirus
Plus”, but 10.5.1 starts up quickly.
att1.dat (43 Bytes)


#13

What version of McAfee do you have? I just installed “McAfee
AntiVirus Plus”, but 10.5.1 starts up quickly.

My OnAccessScanLog.txt file reported the following when I rebooted this morning.

Engine version = 5400.1158
AntiVirus DAT version = 5987.0

According to the “About” window, we’re on McAfee VirusScan Enterprise ver. 8.7i

  • Rick

#14

I’m taking a wild shot here – but it’s an easy thing to try
and see if it helps. There are some options in Toad that connect to the web. For
example download tool tips at startup and check for update. Try turning these
off and see if that helps the startup time.

PS – I’ve had a similar startup problems on other software products
with Kasperky AV and BitDefender AV. I only mention this because I don’t
want to say it’s a Toad and McAfee only problem just yet – even
though that currently is the common denominator in this discussion.

Bert


#15

Yeah I noticed McAfee has a firewall section. You could also add Toad to the
exclude list there.

I did not see any way at all in McAfee to add a program to a ‘white
list’. Even opened a tech support chat. They couldn’t find one
either. The closest they could come is adding it to the firewall exclude
list.


#16

That is not a simple answer… It is lots of McAfee (for my company anyway):

System Information
Computer Name:

McAfee Agent
Version number: 4.5.0.1270
Managed
Last security update check: 5/19/2010 12:12:37 PM
Last agent-to-server communication: 5/20/2010 10:42:13 AM
Agent to Server Communication Interval (every): 1 hour
Policy Enforcement Interval (every): 5 minutes
Agent ID:
ePO Server/Agent Handler
DNS Name:
IP Address:
Port Number:

McAfee Policy Auditor Content Update
Version number: 5.2.0.157
Language: Multiple

Host Intrusion Prevention 7.0.0
Version number: 7.0.0.1070
Language: English (United States)

McAfee Policy Auditor
Version number: 5.2.0.157
Language: Multiple

Safeboot Device Encryption
Version number: 5.1.5
Language: English (United States)

VirusScan Enterprise
Version number: 8.7i (8.7.0.570)
Build date: 3/26/2010

Anti-virus License Type: licensed

Scan engine version (32-bit): 5400.1158

DAT version: 5986.0000
DAT Created on: 2010/05/18

Number of Signatures in extra.dat: 0
Name of threats that extra.dat can detect: None
Buffer Overflow and Access Protection DAT version: 499

Installed Patches: 3

Copyright © 1995-2009 McAfee, Inc.
All Rights Reserved.
www.mcafee.com


#17

I found one suggestion on the McAfee community that might help – assuming
your install allows you to set McAfee options:

Well, the only solution for those false positives seems to be: “Scan for
unknown Viruses” Disabled for real-time scanning and custom scans…


#18

Did you ever experience similar problems with 10.1? If so, do you remember
adding it to some kind of safe list?

There were no changes between 10.1 and 10.5 that we can think of at the moment
that would change the way McAfee handles our application other then the updated
version number.

Thanks,

Brad


#19

Hi Valerie, this might be assumed, but I don’t see it mentioned. Are you running McAfee?


#20

Another thing you can try, just to eliminate some items from Toad’s
perspective, is to turn on debugging in Toad, using the DEBUG=1 flag in your
Toad.ini file. This will create a ToadDebug.txt file in your user folder that
will log the entire startup process, including timestamps. If there is
something that’s loading slowly in Toad, this may help track down the
issue.

In addition, make a note of the time you double-click on the Toad icon and
compare it to the time reported on the first line in your ToadDebug.txt file.
If there’s a significant difference between those two times, I would
suspect the problem to lie outside Toad itself.

Based on all the comments thus far, I would tend to agree with Bert, Mark, and
John D that this might be more a McAffee issue than a Toad one, but it never
hurts to rule out every Toad item we can think of.

-John