Toad automation service base address is not config

Toad Data Point & Toad Intelligence Central
1

I’m getting a weird message on some automations after upgrading to 6.4.1:

Error Toad automation service base address is not config.\n\nPlease contact the administrator.	
Error Failed to refresh Automation Script `SNF_Testing_08142025_V4`. Toad automation service base address is not config.\n\nPlease contact the administrator.

there was no change to .config files and Windows services are running under a domain service account. Any insights, please? Thanks.

2

It looks like something in the configuration might not have been picked up correctly after the upgrade, but the fact that the issue appears only on some automations raises a few questions.

I’d suggest opening a Support Request through our Support Portal so we can investigate this further. In the meantime, could you please share a bit more detail here:

  • Do you always see the error on the same automation scripts, or does it happen randomly?

  • Were the problematic scripts originally created in an earlier version of Toad Data Point? If so, which version(s)? I’m curious to understand the upgrade gap.

This info would help us narrow down the root cause.

3

thanks by the reply @bojan.petrovic

  • it happens on the same scripts; the script access a share drive that only the domain service account has access to, hence the reason I left them running under it. this actually seems to be something related to the Toad Database Server service only, if I put it to run under Local Account, I do not get the error, but the automation does not run properly either. For instance, the domain service account has full control to all TIC related paths and it’s part of local TIC Automation group as well.
  • yes, they were created on v6.0

Additionally, I tried to add the values to the local DB thru TDP but it’s not getting into the table

INSERT INTO hub_information_schema.app_server(
   base_address
) VALUES
       ('http://localhost:8066/'),
    ('http://localhost:8066/ToadAutomationService'),
    ('http://localhost:8066/tic-ad/v1'),
    ('http://localhost:8066/tic-ad/v2'),
    ('http://localhost:8066/tic/v1');

I shows ‘5 rows affected’ but nothing is actually inserted :neutral_face: