Toad World® Forums

Upgrade to 11.6 successful; application fails

Upon launching 11.5, I received a notice that a new version was available. I downloaded both the MSI and the full installation version. I installed the latter.

After I click on the icon, I get the following:


EurekaLog 7.0.1.67 RC 8 crash report

Access violation at address 7C801AF5 in module ‘kernel32.dll’. Write of address 7C801AF5

ExceptionLog7.Init (Location: (00000000){kernel32.dll} [7C801AF5])

(report generated by EDebugInfo.DebugInfoInitDoneErrorHandler)

Press Ctrl + C to copy report to clipboard

OK

Please advise.

Thank you.

What operating system are you running?

Windows XP

btw. I did check and verified that I was installing the 32-bit version and I did verify that all current patches to Windows were made.

I’m getting the exact same error whenever I try to start 11.6

I’m also on Windows XP


EurekaLog 7.0.1.67 RC 8 crash report

Access violation at address 7C801AF5 in module ‘kernel32.dll’. Write of address 7C801AF5

ExceptionLog7.Init (Location: (00000000){kernel32.dll} [7C801AF5])

(report generated by EDebugInfo.DebugInfoInitDoneErrorHandler)

Press Ctrl + C to copy report to clipboard

OK

Just for completeness, I received a reply from Quest saying that this is, indeed, a reproducible error and the suggestion to stay with 11.5.

This response is acceptable to me since 11.5 offered all the facilities that I needed and I am not sure that 11.6 brings anything new that I could use. However, the idea that an upgrade can be pushed out that fails to work on WinXP (where Q&A testing should have caught it) is kind of surprising.

QA is currently trying to figure out how to reproduce it on XP. We’ve had several customers with the issue but have yet to be able to reproduce the issue in house.

Thank you.

I can add to the data pool. On one of my laptops running Win7 Pro, I created a virtual machine using Microsoft’s XPMode. In this installation, 11.6 installs and runs properly.

Why!!

I am having the same issue on Windows 7 32 bit.

I am seeing the same thing with the new Free Toad 11.6. Does anyone know if this has ever been resolved?

Same crash error starting the application with WINDOWS 2003 Server (access violation at address… in module kernel32.dll…).
I have only 1 user and I could use version 11.5(it’s right for me!) but the freeware licence is expired and I don’t know how retrieve a licence for another year.
Can somebody help me?
Thanks