Upon launching 11.5, I received a notice that a new version was available. I downloaded both the MSI and the full installation version. I installed the latter.
After I click on the icon, I get the following:
EurekaLog 7.0.1.67 RC 8 crash report
Access violation at address 7C801AF5 in module ‘kernel32.dll’. Write of address 7C801AF5
Just for completeness, I received a reply from Quest saying that this is, indeed, a reproducible error and the suggestion to stay with 11.5.
This response is acceptable to me since 11.5 offered all the facilities that I needed and I am not sure that 11.6 brings anything new that I could use. However, the idea that an upgrade can be pushed out that fails to work on WinXP (where Q&A testing should have caught it) is kind of surprising.
QA is currently trying to figure out how to reproduce it on XP. We’ve had several customers with the issue but have yet to be able to reproduce the issue in house.
I can add to the data pool. On one of my laptops running Win7 Pro, I created a virtual machine using Microsoft’s XPMode. In this installation, 11.6 installs and runs properly.
Same crash error starting the application with WINDOWS 2003 Server (access violation at address… in module kernel32.dll…).
I have only 1 user and I could use version 11.5(it’s right for me!) but the freeware licence is expired and I don’t know how retrieve a licence for another year.
Can somebody help me?
Thanks