The support bundle is as below:-
************************************************************************
** APPLICATION INFORMATION - FULL VERSION (32-bit)
************************************************************************
Support Bundle for Toad for Oracle 12.7.0.121
This copy of Toad for Oracle registered to SYMANTEC CORPORATION
Bundle: Add-Ons: Toad for Oracle Xpert (32-bit)DB Admin Module
Edition: Toad for Oracle Xpert
Toad for Oracle Executable Location : C:\Toad\Toad for Oracle 12.7\Toad.exe
User Profile Directory : C:\Users\anindya_jena\AppData\Roaming\Dell\Toad for Oracle\12.7\
Knowledge Xpert DLL (RevBase.dll) could not be found!
QSEServer DLL Location : C:\Toad\Toad for Oracle 12.7\qse.dll
QSEServer DLL Version : 12.7.0.121
QP5 DLL Location : C:\Toad\Toad for Oracle 12.7\QP5.dll
QP5 DLL Version : 5.277.15068.26972
QP5CA DLL Location : C:\Toad\Toad for Oracle 12.7\QP5CA.dll
QP5CA DLL Version : 5.277.15068.28290
SciLexer DLL Location : C:\Toad\Toad for Oracle 12.7\SciLexer.dll
SciLexer DLL Version : 3.5.4.3
TOAD Policy Location : C:\Toad\Toad for Oracle 12.7\Toad.pdl
************************************************************************
** TEAM CODING
************************************************************************
************************************************************************
** MANAGED ITEMS
************************************************************************
Not a managed environment.
************************************************************************
** ORACLE CLIENT INFORMATION
************************************************************************
Oracle Client Version : 11.2.0.1
Oracle Client DLL : C:\Oracle\product\11.2.0\client_1\BIN\oci.dll
TNSNAMES.ora Location : C:\Oracle\product\11.2.0\client_1\network\admin\tnsnames.ora
NLS_LANG : AMERICAN_AMERICA.WE8MSWIN1252
SQLPATH : C:\Oracle\product\11.2.0\client_1\dbs
LOCAL :
************************************************************************
** ORACLE SERVER INFORMATION
************************************************************************
NOT CONNECTED
************************************************************************
** SYSTEM INFORMATION
************************************************************************
Operating System: Windows 7 (64 bit)(Build 7601)Service Pack 1
Is Terminal Server: No
Using XP Theme: Yes
Physical Memory Load : 11.72 %
Physical Memory (Total) : 32393 MB
Physical Memory (Free) : 28597 MB
Virtual Memory (Total) : 2047 MB
Virtual Memory (Free) : 1374 MB
Swap Space (Total) : 65084 MB
Swap Space (Free) : 61108 MB
Toad Page File Usage (Virtual Memory) : 193 MB
Toad Working Set Usage (RAM) : 239 MB
Environment Variable (PATH) :
C:\ProgramData\Oracle
C:\Oracle\product\11.2.0\client_1\bin
C:\Program Files\Internet Explorer
C:\windows\system32
C:\windows
C:\windows\System32\Wbem
C:\windows\System32\WindowsPowerShell\v1.0\
Environment Variable (TNS_ADMIN) : C:\Oracle\product\11.2.0\client_1\network\admin
************************************************************************
** ORACLE HOMES DATA
************************************************************************
(Oracle Root)
inst_loc = C:\Program Files\Oracle\Inventory
KEY_OraClient11g_home1 ***** This is the home currently used by Toad *****
ORACLE_HOME = C:\Oracle\product\11.2.0\client_1
ORACLE_HOME_NAME = OraClient11g_home1
ORACLE_GROUP_NAME = Oracle - OraClient11g_home1
ORACLE_BUNDLE_NAME = Enterprise
NLS_LANG = AMERICAN_AMERICA.WE8MSWIN1252
MSHELP_TOOLS = C:\Oracle\product\11.2.0\client_1\MSHELP
SQLPATH = C:\Oracle\product\11.2.0\client_1\dbs
OraClient11g_home1
C:\Oracle\product\11.2.0\client_1\bin exists
C:\Oracle\product\11.2.0\client_1\bin is in PATH
Home is valid
************************************************************************
** FORMATTER OPTIONS: C:\Users\anindya_jena\AppData\Roaming\Dell\Toad for Oracle\12.7\User Files\FmtPlus.opt
************************************************************************
************************************************************************
** Most Recent Error Detail
************************************************************************
EurekaLog 7.0.7.1
Application:
1.1 Start Date : Wed, 1 Jul 2015 14:58:04 -0700
1.2 Name/Description: Toad.exe - (Toad™ for Oracle)
1.3 Version Number : 12.7.0.121
1.4 Parameters :
1.6 Up Time : 3 minute(s), 52 second(s)
Exception:
2.1 Date : Wed, 1 Jul 2015 15:01:56 -0700
2.2 Address : 0000000008C632AA
2.3 Module Name: Toad.exe - (Toad™ for Oracle)
2.5 Type : EAccessViolation
2.6 Message : Access violation at address 0000000008C632AA in module ‘Toad.exe’. Read of address 0000000000000090
2.7 ID : 96760000
2.8 Count : 1
2.11 Sent : 0
User:
3.2 Name : Windows User
3.3 Email:
Active Controls:
4.1 Form Class : TfrmLogin
4.2 Form Text : Toad for Oracle Database Login Version 12.7.0.121
4.3 Control Class: TButton
4.4 Control Text : TNSNames Editor
Computer:
5.2 Total Memory : 33966743552 (31.63 Gb)
5.3 Free Memory : 28661805056 (26.69 Gb)
5.4 Total Disk : 240054693888 (223.57 Gb)
5.5 Free Disk : 104529571840 (97.35 Gb)
5.6 System Up Time : 11 minute(s), 55 second(s)
5.7 Processor : Intel® Core™ i7-4800MQ CPU @ 2.70GHz
5.12 Virtual Machine:
Operating System:
6.1 Type : Microsoft Windows 7 (64 bit)
6.2 Build #: 7601
Steps to reproduce:
8.1 Text:
Call Stack Information:
|Methods |Details|Stack |Address |Module |Offset |Unit |Class |Procedure/Method |Line |
|*Exception Thread: ID=3396; Parent=0; Priority=-2 |
|Class=; Name=MAIN |
|DeadLock=0; Wait Chain= |
|Comment= |
|----------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|7FFFFFFE|03 |0000000000000000|0000000008C632AA|Toad.exe |0000000004AD32AA|tdDBGlobals | |OraFilePath | |
|00000040|03 |000000000042DE98|0000000008C638C2|Toad.exe |0000000004AD38C2|tdDBGlobals | |OracleUtilityPath | |
|00000040|03 |000000000042DF08|00000000075A28B7|Toad.exe |00000000034128B7|frmTNSNamesEditor| |InitializeValues | |
|00000040|03 |000000000042DF48|00000000075A3128|Toad.exe |0000000003413128|frmTNSNamesEditor|TTNSNamesEditorForm|FormCreate | |
|00000040|04 |000000000042DF88|00000000045D6EA3|Toad.exe |0000000000446EA3|Vcl.Forms |TCustomForm |DoCreate |3693[3] |
|00000040|04 |000000000042DFD8|00000000045D6898|Toad.exe |0000000000446898|Vcl.Forms |TCustomForm |AfterConstruction |3577[1] |
|00000040|04 |000000000042E018|000000000419D19D|Toad.exe |000000000000D19D|System | |_AfterConstruction |14213[2] |
|00000040|04 |000000000042E078|00000000045D675B|Toad.exe |000000000044675B|Vcl.Forms |TCustomForm |Create |3572[35] |
|00000040|03 |000000000042E108|000000000857AFD9|Toad.exe |00000000043EAFD9|Login |TfrmLogin |TNSNamesEditorClick | |
|00000040|04 |000000000042E178|0000000004460354|Toad.exe |00000000002D0354|Vcl.Controls |TControl |Click |7320[9] |
|00000040|04 |000000000042E1B8|0000000004497F06|Toad.exe |0000000000307F06|Vcl.StdCtrls |TCustomButton |Click |5160[3] |
|00000040|04 |000000000042E1E8|0000000004498E82|Toad.exe |0000000000308E82|Vcl.StdCtrls |TCustomButton |CNCommand |5621[1] |
|00000040|04 |000000000042E228|000000000419CE2E|Toad.exe |000000000000CE2E|System |TObject |Dispatch |13705[10] |
|00000040|04 |000000000042E278|000000000445FA93|Toad.exe |00000000002CFA93|Vcl.Controls |TControl |WndProc |7204[91] |
|00000040|04 |000000000042E3E8|0000000004466E73|Toad.exe |00000000002D6E73|Vcl.Controls |TWinControl |WndProc |9976[152] |
|00000040|04 |000000000042E4B8|0000000004497990|Toad.exe |0000000000307990|Vcl.StdCtrls |TButtonControl |WndProc |5002[13] |
|00000040|04 |000000000042E4F8|000000000445F56D|Toad.exe |00000000002CF56D|Vcl.Controls |TControl |Perform |6982[10] |
|00000040|04 |000000000042E558|0000000004467059|Toad.exe |00000000002D7059|Vcl.Controls | |DoControlMsg |10045[12] |
|00000040|04 |000000000042E598|00000000044683C3|Toad.exe |00000000002D83C3|Vcl.Controls |TWinControl |WMCommand |10320[1] |
|00000040|04 |000000000042E5D8|000000000419CE2E|Toad.exe |000000000000CE2E|System |TObject |Dispatch |13705[10] |
|00000040|04 |000000000042E628|000000000445FA93|Toad.exe |00000000002CFA93|Vcl.Controls |TControl |WndProc |7204[91] |
|00000040|04 |000000000042E798|0000000004466E73|Toad.exe |00000000002D6E73|Vcl.Controls |TWinControl |WndProc |9976[152] |
|00000040|04 |000000000042E868|00000000044660E7|Toad.exe |00000000002D60E7|Vcl.Controls |TWinControl |MainWndProc |9689[3] |
|00000040|04 |000000000042E8B8|0000000004267C14|Toad.exe |00000000000D7C14|System.Classes | |StdWndProc |13895[8] |
|00000040|03 |000000000042E908|0000000076D39BCA|user32.dll |0000000000019BCA|USER32 | | (possible TranslateMessageEx+666)| |
|00000040|03 |000000000042E9C8|0000000076D372C6|user32.dll |00000000000172C6|USER32 | | (possible SetWindowTextW+626) | |
|00000040|03 |000000000042EA28|0000000076D36826|user32.dll |0000000000016826|USER32 | | (possible IsDialogMessageW+358) | |
|00000040|03 |000000000042EA88|0000000076F8DAE2|ntdll.dll |000000000004DAE2|ntdll | |KiUserCallbackDispatcher | |
|00000040|03 |000000000042EB10|0000000076D3685A|user32.dll |000000000001685A|USER32 | | (possible IsDialogMessageW+410) | |
|00000040|03 |000000000042EB18|0000000076D33831|user32.dll |0000000000013831|USER32 | | (possible GetWindowLongPtrA+113) | |
|00000040|03 |000000000042EBA8|0000000076D36BA8|user32.dll |0000000000016BA8|USER32 | |SendMessageW | |
|00000040|03 |000000000042EBF8|000007FEFB320C5A|comctl32.dll |00000000000A0C5A|comctl32 | |CreateMRUListW | |
|00000040|03 |000000000042EC38|000007FEFB324899|comctl32.dll |00000000000A4899|comctl32 | |CreateMRUListW | |
|00000040|03 |000000000042ECF8|0000000076D39BCA|user32.dll |0000000000019BCA|USER32 | | (possible TranslateMessageEx+666)| |
|00