Toad World® Forums

Reset Password Error on Toad World

SQL Navigator
#1

I got the following when reseting my password on Toad World:

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: java.lang.NullPointerException
com.opensymphony.webwork.dispatcher.DispatcherUtils.serviceAction(DispatcherUtils.java:284)
com.opensymphony.webwork.dispatcher.FilterDispatcher.doFilter(FilterDispatcher.java:202)
com.jivesoftware.base.action.util.JiveFilterDispatcher.doFilter(JiveFilterDispatcher.java:54)
com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:118)
com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)
com.opensymphony.webwork.dispatcher.ActionContextCleanUp.doFilter(ActionContextCleanUp.java:88)
com.quest.RedirectFilter.doFilter(RedirectFilter.java:42)
com.jivesoftware.util.SetRequestCharacterEncodingFilter.doFilter(SetRequestCharacterEncodingFilter.java:76)
com.jivesoftware.base.util.ApplicationInitializedFilter.doFilter(ApplicationInitializedFilter.java:73)

root cause

java.lang.NullPointerException
com.quest.action.CreateNewPasswordAction.populateRequestAndErrorOut(CreateNewPasswordAction.java:63)
com.quest.action.CreateNewPasswordAction.createNewPassword(CreateNewPasswordAction.java:54)
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
java.lang.reflect.Method.invoke(Unknown Source)
com.opensymphony.xwork.DefaultActionInvocation.invokeAction(DefaultActionInvocation.java:358)

#2

Hi,

We have asked our Community Server team to check it out for you. We will provide you an update when we hear back from the Community Server team.

Thanks,
Bruce

#3

Hi Rachel,

We have been advised by our Community server team that the error occurs when resetting password less than 6 chars long. Changes will be made to the error message text to make it friendlier.

In the mean time, please try to reset your password to one longer than six characters.

Thanks,
Bruce