I´m currently trying to get Toad Data Point working on our Citrixfarm. We tried versions 3.8.0.575 and 4.0.1.775, both of them installed according to the Installationmanual.
We´ve got different license keys for different usergroups. Both professional and base editions. After the first runup of the application via the shared symbol on my desktop, it asks for a key. After entering, it was accepted. But it doesn´t seem like the license keys get stored. Everytime I restart the application it keeps asking for my license key. It even asks for the key if the admin supplied it directly.
How can I get the Data Point to remember my license after closing the application and a restart?
We also installed Toad Data Modeller on Citrix, which works just fine. Dell Support won´t help me…
If you have a valid license and are current on support contract, Dell Support should help you or re-route you to Quest Software support, at least you can search the knowledge base on support website to find some clue on this issue
Without details, I can only tell you that license key is saved per user under C:\Users[username]\AppData\Local, does you citrix environment allow it persist from session to session or it wipe out every time?
If you have a support case number, forward it to us so we can look it up.