we have the following Toad Products installed on Citrix farms
Toad for DB2
Toad for Oracle
the license file is located in c:\ProgramData\Quest Software\ProductLicenses.xml
Toad DataPoint - really often the license is not found
Toad for DB2 - really often the license is not found
Toad for Oracle - every time the license is active
if we delete the NTUSER.DAT the user gets a license next time
we excludes this in the antivirus:
we do not have any idea how to get rid of this issue and hope that anyone had this too and found the cause
Looks like you have followed the advice, given in the Knowledge Base article found here (this one specifically for Toad Data Point):
When more than one user is plugged into a terminal server, each user must enter licence key each time they want to login to Toad Dat 4211440, WORKAROUNDClose Toad DatapointNavigate to the Local User folder in C:\Documents and...
Do all users logging into Citrix have access to that folder that you specified?
Otherwise, this sounds like a job for Quest Support.
Yes, we set the rights to the folder, as requested by Quest Support
I just found out, that the license is copied from the folder
and in the file in the destination the license for Data Point is missing ... but still containing Toad for Oracle and Toad for DB2
this is very scary, because in the source are all in the file
Hoping that you have connected again with Quest Support on this... Dev may need to get involved here...