GuardianInitialization fails when trying to connect to Salesforce

Toad Data Point & Toad Intelligence Central
1

I am getting an error when trying to make a new connection to Salesforce. Guardianinitialization fails with the following error:

ProcessedExecutionException
There was a connect error. Check that the server, username, password and port are correct, that you have registered this user using the registration tab, and that the registered user has not been disabled

Stack Trace:
at Quest.Toad.CloudDB.CloudDBConnection.DoBeforeConnect()
at Quest.Toad.Db.Connection.Connect(Boolean notify)
at Quest.Toad.Db.Provider.CreateConnection(ConnectMediator connOptions, OpenConnectSettings openConnectSettings)
at Quest.Toad.ConnectionManager.ConnectionFacade.NewConnection(ConnectMediator connectOptions, Boolean promptUIToConnectIfNeed, Nullable1 nbCreateDocumentsOnNewConnection, Nullable1 nbAddToGlobalConnectionList, Boolean bUseBackgroundConnector, ConnectionCreatedHandler onEndHandler, Nullable1 secondRun) at Quest.Toad.ConnectionManager.ConnectionFacade.GetConnection(ConnectMediator connectOptions, Boolean& isInGlobalConnectionList, Boolean promptUIToConnectIfNeed, Nullable1 nbCreateDocumentsOnNewConnection, Boolean bUseBackgroundConnector, ConnectionCreatedHandler onEndHandler)
at Quest.Toad.CloudDB.CloudDBConnectionControl.getConnection()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()

Toad Data Point version: 5.1.0.142 (64 bit)

How do I fix this? Thanks.

2

I've never seen this error, but have had possibly related issues with Guardian locking... see the knowledge base article at https://support.quest.com/toad-data-point/kb/119602/error-unable-to-connect-to-any-of-the-specified-data-service-hosts-

However, I'd take this one to Support, if the above doesn't help.