Hello TDM community,
I am using TDM 3.6.6.7 under Vista. This version is very instable, almost impossible to work with it. After some minutes of work (random time, random action) the application is not responding anymore. Is this problem only on my system or it is a know problem ?
IKrischer
Hi Ilja,
TDM should work on Vista normally. We did a full set of tests on Vista and found no problem.
TDM uses Microsoft scripting engine that is a standard part of Windows operating systems. Please make sure your access is not restricted (full privileges, no conflicts with antiviral software etc.).
I would recommend to try to temporarily disable antiviral software and try to do what you did earlier.
Regards,
Vaclav
hello Vaclav,
access is not resitrcted, and the problem occurs when trying to open a window, for example when double clicking on an attribute. most of the times it works, but sometimes the window is not opening and the appliction is not answering anymore. before the new version I never had that problem.
ikrischer
Hi,
thank you. I would like to eliminate possible problems with models. Can you close all models and try to create a new one, please? If you feel the problem appears when working on specific model, can you send it to modeling@quest.com, please?
Please have a look at the following article:
http://blogs.inside.quest.com/modeling/2010/10/25/how-to-test-and-repair-your-model/
Regards,
Vaclav
I have the problem on different models, I can start the test but no window appears after I startet the test. nothing happens…
ikrischer
Hi,
please click Tools | Message Explorer to open Log. It should be docked at bottom and warnings and errors should be written there also when a problem appears in a model you try to open. The Log/Message Explorer is relatively important part of TDM and I recommend to keep it docked at bottom (you can use splitter button to collapse it down).
Thanks!
Vaclav
ok, I can see errors, repaired it, start the test again, no errors. hope that was the problem thanks for you help.
ikrischer
Hi Ilja,
Good. Thank you. If you are OK with sending us the model to modeling@quest.com , we may try to find out what was wrong and how to avoid similar situations.
Regards,
Vaclav
I am having EXACTLY the same issue and it is happening on several computers and Operating Systems - XP and Windows 7. We noticed that the problem showed up when we upgraded to the version 3.6 - 3.5 worked just fine.
It is also happening with ANY model - including sample model that came with TDM.
The only way to “clear” the problem is to reboot! After reboot the TDM will work for a while until it will just stop responding usually after double click to open a property window.
Please HELP!!!
Gene.
Hi gfichtenholz_031,
there are two possible reasons of your issue.
Either it may be caused by insufficient user rights and therefore try running TDM on some Admin account or with Admin rights, or
your computers might be running some security software like antivirus, firewall or antispyware, which prevents TDM from accessing neccessary files or directories and thus it causes the hangs and freezes.
Please, let us know if any of above applies or if you have any other hints.
Thank you.
Regards,
Lukas
I am having the same problem with Data Modeler 3.6 on Windows 7-64. Have run as admin and disabled anti-virus with no change in behavior. Frankly, I question whether the program would work at all if either of these were an issue.
Have there been any developments in solving this issue, as it is seriously disrupting my work.
Thanks.
-Wil Gerken
Hi Wil,
I am sorry for the problems with hangs. We have had altogether 4 cases of hangs we are unable to trace so far, but next week we are going to release a special Beta with improved eureka log just for this purpose, just to get any information from TDM, as we haven’t managed to reproduce the issue. Test are always run in full range on all the supported platforms, but no problems were had been noticed before releasing TDM 3.6.
We hope the logs from the Beta next week will tell us some information to be able to go further in solving this issue.
When the Beta is out, I will be back here to ask you for what we will need from you to help us solve this nasty behavior of TDM.
Thank you very much for your patience.
Regards,
Lukas and R&D Team
Appreciate that you’re working on it, Lucas.
Further trials with the program have yielded error dumps from Win7. The first stated that “Control PcGeneral has no parent window”. An example of subsequent errors is as follows:
EurekaLog 6.0.14
1.1 Start Date : Fri, 3 Jun 2011 15:39:57 -0800
1.2 Name/Description: TDM.exe - (Toad Data Modeler)
1.3 Version Number : 3.6.6.7
1.4 Parameters :
1.5 Compilation Date: Thu, 26 Aug 2010 02:57:40 -0800
1.6 Up Time : 12 minutes, 20 seconds
2.1 Date : Fri, 3 Jun 2011 15:52:18 -0800
2.2 Address : 00496362
2.3 Module Name : TDM.exe - (Toad Data Modeler)
2.4 Module Version: 3.6.6.7
2.5 Type : EAccessViolation
2.6 Message : Access violation at address 00496362 in module ‘TDM.exe’. Read of address 3239384A.
2.7 ID : 6252
2.8 Count : 1
2.9 Status : New
2.10 Note :
3.1 ID : wagerken
3.2 Name : Microsoft
3.3 Email :
3.4 Company : Microsoft
3.5 Privileges: SeIncreaseQuotaPrivilege - OFF
SeSecurityPrivilege - OFF
SeTakeOwnershipPrivilege - OFF
SeLoadDriverPrivilege - OFF
SeSystemProfilePrivilege - OFF
SeSystemtimePrivilege - OFF
SeProfileSingleProcessPrivilege - OFF
SeIncreaseBasePriorityPrivilege - OFF
SeCreatePagefilePrivilege - OFF
SeBackupPrivilege - OFF
SeRestorePrivilege - OFF
SeShutdownPrivilege - OFF
SeDebugPrivilege - OFF
SeSystemEnvironmentPrivilege - OFF
SeChangeNotifyPrivilege - ON
SeRemoteShutdownPrivilege - OFF
SeUndockPrivilege - OFF
SeManageVolumePrivilege - OFF
SeImpersonatePrivilege - ON
SeCreateGlobalPrivilege - ON
SeIncreaseWorkingSetPrivilege - OFF
SeTimeZonePrivilege - OFF
SeCreateSymbolicLinkPrivilege - OFF
4.1 Form Class : Tf_Main.UnicodeClass
4.2 Form Text : Toad Data Modeler [C:\HSS\Projects\AUAS\Schema\AUAS.txp]
4.3 Control Class: TPERDesigner2.UnicodeClass
4.4 Control Text :
5.1 Name : HSSANCFMI172652
5.2 Total Memory : 3966 Mb
5.3 Free Memory : 1181 Mb
5.4 Total Disk : 232.83 Gb
5.5 Free Disk : 159.23 Gb
5.6 System Up Time: 6 days, 18 hours, 2 minutes, 42 seconds
5.7 Processor : Intel® Core™2 Duo CPU E8400 @ 3.00GHz
5.8 Display Mode : 1920 x 1200, 32 bit
5.9 Display DPI : 96
5.10 Video Card : RADEON X600 Series (Microsoft Corporation - WDDM) (driver 8.56.1.16 - RAM 256 MB)
5.11 Printer : HP LaserJet 5100 PCL 5 (driver 6.1.7601.17514)
6.1 Type : Microsoft Windows Vista (64 bit)
6.2 Build # : 7601
6.3 Update : Service Pack 1
6.4 Language: English
6.5 Charset : 0
7.1 IP Address: 146.063.151.159
7.2 Submask : 255.255.255.128
7.3 Gateway : 146.063.151.129
7.4 DNS 1 : 146.063.174.085
7.5 DNS 2 : 146.063.177.031
7.6 DHCP : OFF
| Running Thread: ID=5692; Priority=-2; Class=; [Main] |
|---|
| 004EBC12 |
| 004EE834 |
| 004EE818 |
| 004EE841 |
| 004EE83C |
| 004EC1D3 |
| 004EC170 |
| 0051D4D9 |
| 0069E6BB |
| 004EBF44 |
| 75970D48 |
| 75970D32 |
| 0051D13C |
| 75972175 |
| 00D6C10E |
| 004E9248 |
| 004E90C0 |
| 004EC2C7 |
| 004EC170 |
| 00D69F0A |
| 0109203E |
| 0051D4D9 |
| 0069E6BB |
| 004EBF44 |
| 75970D32 |
| 0051D13C |
| 75970D48 |
| 75969A55 |
| 006DA008 |
| 006BE8D5 |
| 004EA62D |
| 004EA5A0 |
| 004F05DD |
| 004EA62D |
| 004EA5A0 |
| 00D6F7D6 |
| 0111A39A |
| 0111A2C8 |
| 00F38D57 |
| 00F38CB8 |
| 007A6154 |
| 004E9248 |
| 004E90C0 |
| 004EC2C7 |
| 004EC170 |
| 0051D4D9 |
| 0069E6BB |
| 004EBF44 |
| 75970D32 |
| 0051D13C |
| 75970D48 |
| 75967BC5 |
| 75967BBB |
| 011763C8 |
| 0117621C |
| 01178F5E |
| 763633C8 |
| -------------------------------------------------------------------------------------------------------------- |
| Running Thread: ID=6220; Priority=0; Class=TExplorerNotifierThread |
| -------------------------------------------------------------------------------------------------------------- |
| 769D0862 |
| 7636199E |
| 76364233 |
| 76364220 |
| 0072E079 |
| 763633C8 |
| -------------------------------------------------------------------------------------------------------------- |
| Calling Thread: ID=5692; Priority=-2; Class=; [Main] |
| -------------------------------------------------------------------------------------------------------------- |
| 0072DF9D |
| 0072DEFC |
| 0072DD45 |
| 0072DD0C |
| 0072E106 |
| 0072E0D0 |
| 0072E175 |
| 0072DE15 |
| 0072DE00 |
| 0072DD05 |
| 0072DD00 |
| 00F6171D |
| 00F5E947 |
| 01139EFF |
| 01139AFC |
| 011762E3 |
| 0117621C |
| 01178F5E |
| 763633C8 |
| -------------------------------------------------------------------------------------------------------------- |
| Running Thread: ID=6544; Priority=0; Class=TExplorerNotifierThread |
| -------------------------------------------------------------------------------------------------------------- |
| 769D0862 |
| 7636199E |
| 76364233 |
| 76364220 |
| 0072E079 |
| 763633C8 |
| -------------------------------------------------------------------------------------------------------------- |
| Calling Thread: ID=5692; Priority=-2; Class=; [Main] |
| -------------------------------------------------------------------------------------------------------------- |
| 0072DF9D |
| 0072DEFC |
| 0072DD45 |
| 0072DD0C |
| 0072E106 |
| 0072E0D0 |
| 0072E1A1 |
| 0072DE15 |
| 0072DE00 |
| 0072DD05 |
| 0072DD00 |
| 00F6171D |
| 00F5E947 |
| 01139EFF |
| 01139AFC |
| 011762E3 |
| 0117621C |
| 01178F5E |
| 763633C8 |
| -------------------------------------------------------------------------------------------------------------- |
| Running Thread: ID=6704; Priority=0; Class=TExplorerNotifierThread |
| -------------------------------------------------------------------------------------------------------------- |
| 769D0862 |
| 7636445A |
| 76361450 |
| 7636199E |
| 76364233 |
| 76364220 |
| 0072E079 |
| 763633C8 |
| -------------------------------------------------------------------------------------------------------------- |
| Calling Thread: ID=5692; Priority=-2; Class=; [Main] |
| -------------------------------------------------------------------------------------------------------------- |
| 0072DF9D |
| 0072DEFC |
| 0072DD45 |
| 0072DD0C |
| 0072E106 |
| 0072E0D0 |
| 01135C0C |
| 0072DE15 |
| 0072DE00 |
| 0072DD05 |
| 0072DD00 |
| 0112D8A5 |
| 01134122 |
| 0113406C |
| 01139FFF |
| 01139AFC |
| 011762E3 |
| 0117621C |
| 01178F5E |
| 763633C8 |
| -------------------------------------------------------------------------------------------------------------- |
| Running Thread: ID=1272; Priority=0; Class=TWorkerThread |
| -------------------------------------------------------------------------------------------------------------- |
| 769D077E |
| 7636118F |
| 76361151 |
| 76361143 |
| 76361136 |
| 763633C8 |
| -------------------------------------------------------------------------------------------------------------- |
| Calling Thread: ID=5692; Priority=-2; Class=; [Main] |
| -------------------------------------------------------------------------------------------------------------- |
| 00FFFFFB |
| 004E7215 |
| 004E71E8 |
| 004EA76D |
| 004EA748 |
| 7637D9E0 |
| 75971151 |
| 75971160 |
| 005313FD |
| 0053135C |
| 01119ECA |
| 01119E6C |
| 0109A979 |
| 0109A95C |
| 006E2F8E |
| 006E2F78 |
| 00C9062A |
| 00C90614 |
| 00CA89A6 |
| 0108F9A3 |
| 0108F744 |
| 00D6B919 |
| 0068A57B |
| 0068A94C |
| 0068A890 |
| 01090EEF |
| 01090E68 |
| 00D6901C |
| 764E3E59 |
| 00533430 |
| 76361450 |
| 00531480 |
| 0053135C |
| 01119ECA |
| 01119E6C |
| 01090BEC |
| 01090BB0 |
| 00D69A66 |
| 0117636A |
| 0117621C |
| 01178F5E |
| 763633C8 |
|00380000|olepro32.dll | |6.1.7601.17514 |90112 |2010-11-20 04:20:50|C:\Windows\system32 |
|00400000|TDM.exe |Toad Data Modeler |3.6.6.7 |19673432|2010-08-26 13:03:30|C:\Program Files (x86)\Quest Software\Toad Data Modeler 3\Bin |
|09970000|Odbccp32.dll |ODBC Installer |6.1.7601.17514 |122880 |2010-11-20 04:20:50|C:\Windows\system32 |
|0F000000|csadetoured.dll |Marks process modified by Detours technology. |2.1.0.207 |4096 |2010-07-02 00:12:52|C:\Windows\system32 |
|10100000|csauser.dll |Cisco Security Agent component |6.0.2.145 |419048 |2010-12-03 02:30:40|C:\Windows\system32 |
|14A60000|hhctrl.ocx |Microsoft® HTML Help Control |6.1.7600.16385 |523776 |2009-07-13 17:14:12|C:\Windows\System32
Hi Wil,
thnax a lot for the log, it’s rather a strange one in fact. But the content is not that important as these are only consequent errors, after the main problem had arrived.
Please, are you able to reproduce the original error with “Control PcGeneral has no parent window”? That is what we have to trace, log. When did it happen? Was it upon opening som model? If so, could you send it? Or was it possibly caused by any other activity? And do you have Vista or Win 7 system? The log says Vista, maybe another bug 
Thank you very much.
Anyway, email the log or the model to modeling@quest.com.
Regards,
Lukas
Hey Lukas,
Basically same problem as others - program hangs upon opening of dialog (like edit entity, etc). doesn’t happen first time, might be related to virus software but nothing consistent there either. Happens eventually on every model, large or small. No other activity interspersed.
Using windows 7 64-bit. And yes, noticed that the error reported indicated Vista. Wonder if Win7 did some kind of context switch?
Will see about getting log from error about missing parent window. Have seen it a number of times, not always same control named.
-Wil
Did anybody tried the New Beta 4 - if this fixes the problem with freezes?
Could you please let me know?
Gene.
Well - I have an answer to my own question 
The BETA 4.0.5.10 froze exactly the same way.
Please advise on what logs/settings I need to turn on to produce the log and help you to diagnose this problem.
Gene.
P.S. The BETA seem to work much faster than version 3.6 though -I like it!
Hi Gene,
the BETA with the enhanced log capabilities hasn’t been released yet, most probably the end of this week or the beginning of the next! So heads up, we believe it will give us some key info to solve the hangs finally.
Glad you like the latest Beta!
I’ll be back when the Beta is out. Thank you for patience.
Regards,
Lukas
Hi folks,
for those experiencing the hangs and freezes, the Beta with the enhanced EurekaLog has been just released!
FOLLOW THE INSTRUCTIONS, PLEASE:
This Beta 4.0.9.2 release should be installed only by those users, who have been experiencing serious hangs or freezes while using Toad Data Modeler.
In Beta 4.0.9.2, options for EurekaLog were added. It should now generate a log file when the application gets non-responding. All other features and functionality are identical with the previous release.
By deafault, this logging option is disabled!
Expert Mode must be enabled in Options, tab General!
In case a user experiences any freezes or hangs during regular work with TDM (not considering an extensive AlterScript or Reverse Engineering), then enable option Freeze Activate in Options, tab Expert Mode.
Below Freeze Activate, find the option to set a timeout after which the exception is raised and the log file is generated.
We strongly recommend not to change the timeout bellow the default 120 seconds as some operations take considerably long time in TDM and it might look as non-responding for our purpose.
When TDM becomes non-responding, exception EFrozenApplication is raised. Please, save it and send to our community forum on http://modeling.inside.quest.com. We will investigate the log files in order to solve the misbehavior as soon as possible.
Regards,
Lukas
