Toad World® Forums

Toad Freeware 6.3.3.2 64-bit Freeware Crashes On Launch

I have installed the freeware on my laptop and my home office desktop. On the laptop it works like a charm, on the desktop it crashes immediately. I’ve uninstalled and reinstalled to no avail. I’m running Windows 10 on both. The desktop is relatively high performance; I can supply whatever specs are relevant. Here is the top portion of the error report:

2.1 Date : Sun, 18 Feb 2018 11:18:42 -0500
2.2 Address : 00000000005DECEF
2.3 Module Name : TDM.exe - (Toad Data Modeler)
2.4 Module Version: 6.3.3.2
2.5 Type : EOleException
2.6 Message : Not found.
2.7 ID : E5C156D6
2.8 Count : 1
2.9 Status : New
2.10 Note :
2.11 Sent : 0

Any input would be appreciated.

Hello,

Could you send full error log? Tho most important is information of callstack.

Is it admin account? I guess that it can be some problem with account privileges or UAC.

Daril

Below is the full output of the error report. It is the admin account, so no issue with privileges I think.

EurekaLog 7.6.0.0 6E4B76CDA6FD364A9854EDF278B4D0BB 02C25F43BB08CA49A403D53722FB7B4E DA39A3EE5E6B4B0D3255BFEF95601890AFD80709 4746A98A4D2B6342B8CA219396B2F211

Application:

1.1 Start Date : Sat, 17 Feb 2018 14:25:14 -0500
1.2 Name/Description: TDM.exe - (Toad Data Modeler)
1.3 Version Number : 6.3.3.2
1.4 Parameters :
1.5 Compilation Date: Tue, 12 Sep 2017 09:12:50 -0500
1.6 Up Time : 40 second(s)

Exception:

2.1 Date : Sat, 17 Feb 2018 14:25:55 -0500
2.2 Address : 00000000005DECEF
2.3 Module Name : TDM.exe - (Toad Data Modeler)
2.4 Module Version: 6.3.3.2
2.5 Type : EOleException
2.6 Message : Not found.
2.7 ID : E5C156D6
2.8 Count : 1
2.9 Status : New
2.10 Note :
2.11 Sent : 0

User:

3.1 ID : Josh
3.2 Name : Josh
3.3 Email :
3.4 Company :
3.5 Privileges: SeShutdownPrivilege - OFF
SeChangeNotifyPrivilege - ON
SeUndockPrivilege - OFF
SeIncreaseWorkingSetPrivilege - OFF
SeTimeZonePrivilege - OFF

Active Controls:

4.1 Form Class : TFMain
4.2 Form Text : Toad Data Modeler 6.3 Freeware [C:\Program Files\Quest Software\Toad Data Modeler 6.3\Samples\videorental.txp]
4.3 Control Class: TFPERDesigner
4.4 Control Text : All Items

Computer:

5.1 Name : BIGOFFICEPC
5.2 Total Memory : 17177956352 (16.00 Gb)
5.3 Free Memory : 14641827840 (13.64 Gb)
5.4 Total Disk : 999676702720 (931.02 Gb)
5.5 Free Disk : 738463780864 (687.75 Gb)
5.6 System Up Time : 3 minute(s), 48 second(s)
5.7 Processor : AMD FX™-4300 Quad-Core Processor
5.8 Display Mode : \.\DISPLAY1: 1280x1024x32 96 DPI @ 1280x0, \.\DISPLAY2[PRIMARY]: 1280x1024x32 96 DPI @ 0x0
5.9 Display DPI : 96
5.10 Video Card : AMD Radeon R7 200 Series (driver 22.19.677.257 - RAM 2147483648)
5.11 Printer : HP DeskJet 3630 series (driver 10.0.16299.15)
5.12 Virtual Machine:

Operating System:

6.1 Type : Microsoft Windows 10 (64 bit)
6.2 Build # : 1709 (10.0.16299.248)
6.3 Update :
6.4 Non-Unicode Language: English (0409)
6.5 Charset/ACP : 0/1252
6.6 Install Language : English (0409)
6.7 UI Language : English (0409)

Network:

7.1 IP Address: 192.168.001.142 - 169.254.043.247
7.2 Submask : 255.255.255.000 - 255.255.000.000
7.3 Gateway : 192.168.001.001 - 000.000.000.000
7.4 DNS 1 : 192.168.001.001 - 000.000.000.000
7.5 DNS 2 : 000.000.000.000 - 000.000.000.000
7.6 DHCP : ON - ON

Steps to reproduce:

8.1 Text:

Call Stack Information:

|Methods |Details|Stack |Address |Module |Offset |Source |Unit |Class |Procedure/Method |Line |

|*Exception Thread: ID=9084; Parent=0; Priority=-2 |
|Class=; Name=MAIN |
|DeadLock=0; Wait Chain= |

Comment=
7FFFFFFE
00000060
00000060
00000060
00000060
00000060
00000060
00000060
00000060
00000060
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Running Thread: ID=8416; Parent=0; Priority=0
Class=; Name=
DeadLock=0; Wait Chain=
Comment=
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
7FFFFFFE
00000060
00000060
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Running Thread: ID=8412; Parent=0; Priority=0
Class=; Name=
DeadLock=0; Wait Chain=
Comment=
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
7FFFFFFE
00000060
00000060
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Running Thread: ID=8420; Parent=0; Priority=0
Class=; Name=
DeadLock=0; Wait Chain=
Comment=
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
7FFFFFFE
00000060
00000060
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Running Thread: ID=5648; Parent=0; Priority=0
Class=; Name=
DeadLock=0; Wait Chain=thread: [ 1610 / 5648 ] is blocked
Comment=
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
7FFFFFFE
00000060
00000060
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Running Thread: ID=6928; Parent=0; Priority=0
Class=; Name=
DeadLock=0; Wait Chain=
Comment=
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
7FFFFFFE
00000060
00000060
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Running Thread: ID=6924; Parent=0; Priority=0
Class=; Name=
DeadLock=0; Wait Chain=
Comment=
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
7FFFFFFE
00000060
00000060
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Running Thread: ID=2248; Parent=0; Priority=0
Class=; Name=
DeadLock=0; Wait Chain=thread: [ 08C8 / 2248 ] is blocked
Comment=
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
7FFFFFFE
00000060
00000060
00000060
00000060
00000060
00000060
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Running Thread: ID=1316; Parent=0; Priority=0
Class=; Name=
DeadLock=0; Wait Chain=thread: [ 0524 / 1316 ] is blocked
Comment=
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
7FFFFFFE

Modules Information:

|Handle |Name |Description |Version |Size |Modified |Path |

|0000000000400000|TDM.exe |Toad Data Modeler |6.3.3.2 |75255272|2017-09-12 16:14:04|C:\Program Files\Quest Software\Toad Data Modeler 6.3\Bin\ |
|0000000008BD0000|SSGPW.dll |GDI Plus Interface DLL |1.0.1.9 |331264 |2016-12-07 14:29:46|C:\Program Files\Quest Software\Toad Data Modeler 6.3\Bin\ |
|00000000098D0000|clbcatq.dll |COM+ Configuration Catalog |2001.12.10941.16384|626592 |2017-09-29 08:41:41|C:\Windows\System32\ |
|0000000009A10000|security.dll |Security Support Provider Interface |10.0.16299.15 |5120 |2017-09-29 08:41:56|C:\Windows\System32\ |
|0000000028170000|rpw10.dll |RTF to PDF Converter |10.0.0.6 |219648 |2016-12-07 14:29:46|C:\Program Files\Quest Software\Toad Data Modeler 6.3\Bin\ |
|0000000028810000|PDW11.DLL |PDF Writer |11.0.0.2 |481280 |2016-12-07 14:30:14|C:\Program Files\Quest Software\Toad Data Modeler 6.3\Bin\ |
|0000000180000000|TEW23.dll |TE Edit Control |23.0.1.9 |2587648 |2016-12-07 14:30:16|C:\Program Files\Quest Software\Toad Data Modeler 6.3\Bin\ |
|00007FFA09B80000|hpygidUI17.dll |XPSDrv Sample UI Plug-In |17.59.0.4938 |1308856 |2016-02-23 20:34:28|C:\Windows\System32\spool\drivers\x64\3\ |
|00007FFA09CD0000|UNIDRVUI.DLL |UniDriver User Interface |0.3.16299.15 |1153536 |2017-09-29 08:40:59|C:\Windows\System32\spool\drivers\x64\3\ |
|00007FFA09E70000|hhctrl.ocx |Microsoft® HTML Help Control |10.0.16299.15 |656896 |2017-09-29 08:41:47|C:\Windows\System32\ |
|00007FFA09F20000|msxml3.dll |MSXML 3.0 |8.110.16299.15 |1856000 |2017-12-13 07:15:40|C:\Windows\System32\ |
|00007FFA0A160000|mapi32.dll |Extended MAPI 1.0 for Windows NT |1.0.2536.0 |118272 |2017-09-29 08:42:04|C:\Windows\System32\ |
|00007FFA0A190000|Faultrep.dll |Windows User Mode Crash Reporting DLL |10.0.16299.15 |423064 |2017-09-29 08:41:44|C:\Windows\System32\ |
|00007FFA0A200000|usp10.dll |Uniscribe Unicode script processor |10.0.16299.15 |79360 |2017-09-29 08:41:45|C:\Windows\System32\ |
|00007FFA0E6E0000|msimg32.dll |GDIEXT Client DLL |10.0.16299.15 |8192 |2017-09-29 08:41:45|C:\Windows\System32\ |
|00007FFA1CF00000|dataexchange.dll |Data exchange |10.0.16299.15 |302592 |2017-09-29 08:41:26|C:\Windows\System32\ |
|00007FFA1CF50000|oleacc.dll |Active Accessibility Core Component |7.2.16299.15 |423424 |2017-09-29 08:41:56|C:\Windows\System32\ |
|00007FFA1E0C0000|wbemdisp.dll |WMI Scripting |10.0.16299.15 |310784 |2017-09-29 08:42:04|C:\Windows\System32\wbem\ |
|00007FFA1E110000|odbc32.dll |ODBC Driver Manager |10.0.16299.15 |712704 |2017-09-29 08:41:51|C:\Windows\System32\ |
|00007FFA1FDE0000|wininet.dll |Internet Extensions for Win32 |11.0.16299.248 |3334144 |2018-02-09 23:38:56|C:\Windows\System32\ |
|00007FFA21280000|GdiPlus.dll |Microsoft GDI+ |10.0.16299.248 |1664512 |2018-02-09 23:49:52|C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.16299.248_none_46b9c4e9edf1cfa5\ |
|00007FFA21730000|msIso.dll |Isolation Library for Internet Explorer |11.0.16299.248 |431616 |2018-02-09 23:44:53|C:\Windows\System32\ |
|00007FFA22EF0000|cldapi.dll |Cloud API user mode API |10.0.16299.248 |86528 |2018-02-09 23:43:50|C:\Windows\System32\ |
|00007FFA22F20000|wsock32.dll |Windows Socket 32-Bit DLL |10.0.16299.15 |18432 |2017-09-29 08:42:04|C:\Windows\System32\ |
|00007FFA23270000|aepic.dll |Application Experience Program Cache |10.0.17060.1019 |272800 |2018-02-10 01:22:07|C:\Windows\System32\ |
|00007FFA24B00000|wbemprox.dll |WMI |10.0.16299.15 |41984 |2017-09-29 08:42:04|C:\Windows\System32\wbem\ |
|00007FFA25910000|comctl32.dll |User Experience Controls Library |6.10.16299.248 |2507160 |2018-02-10 01:04:30|C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.16299.248_none_15ced204935f55d7|
|00007FFA27C60000|wbemcomn.dll |WMI |10.0.16299.15 |475136 |2017-09-29 08:42:04|C:\Windows\System32\ |
|00007FFA29C60000|netapi32.dll |Net Win32 API DLL |10.0.16299.15 |80184 |2017-09-29 08:41:33|C:\Windows\System32\ |
|00007FFA2A0A0000|secur32.dll |Security Support Provider Interface |10.0.16299.15 |27648 |2017-09-29 08:41:56|C:\Windows\System32\ |
|00007FFA2A0B0000|dbgcore.dll |Windows Core Debugging Helpers |10.0.16299.15 |150016 |2017-09-29 08:41:44|C:\Windows\System32\ |
|00007FFA2A0E0000|wmiutils.dll |WMI |10.0.16299.15 |128512 |2017-09-29 08:42:04|C:\Windows\System32\wbem\ |
|00007FFA2A110000|wbemsvc.dll |WMI |10.0.16299.15 |62464 |2017-09-29 08:42:04|C:\Windows\System32\wbem\ |
|00007FFA2A2F0000|dbghelp.dll |Windows Image Helper |10.0.16299.15 |1725440 |2017-09-29 08:41:44|C:\Windows\System32\ |
|00007FFA2A5C0000|urlmon.dll |OLE32 Extensions for Win32 |11.0.16299.248 |1822208 |2018-02-09 23:37:19|C:\Windows\System32\ |
|00007FFA2A7F0000|fltLib.dll |Filter Library |10.0.16299.15 |22528 |2017-09-29 08:41:43|C:\Windows\System32\ |
|00007FFA2BCE0000|version.dll |Version Checking and File Installation Libraries |10.0.16299.15 |30560 |2017-09-29 08:41:58|C:\Windows\System32\ |
|00007FFA2D5E0000|rasadhlp.dll |Remote Access AutoDial Helper |10.0.16299.15 |16896 |2017-09-29 08:41:57|C:\Windows\System32\ |
|00007FFA2DDE0000|iertutil.dll |Run time utility for Internet Explorer |11.0.16299.248 |2710728 |2018-02-10 01:07:53|C:\Windows\System32\ |
|00007FFA2F5B0000|CoreUIComponents.dll |Microsoft Core UI Components Dll |10.0.16299.15 |3074824 |2017-09-29 08:41:28|C:\Windows\System32\ |
|00007FFA2F8A0000|TextInputFramework.dll|“TextInputFramework.DYNLINK” |10.0.16299.248 |617304 |2018-02-10 01:02:15|C:\Windows\System32\ |
|00007FFA2FCA0000|winspool.drv |Windows Spooler Driver |10.0.16299.15 |531456 |2017-09-29 08:42:06|C:\Windows\System32\ |
|00007FFA30460000|dhcpcsvc.dll |DHCP Client Service |10.0.16299.15 |84992 |2017-09-29 08:41:44|C:\Windows\System32\ |
|00007FFA305D0000|dhcpcsvc6.DLL |DHCPv6 Client |10.0.16299.15 |67072 |2017-09-29 08:41:44|C:\Windows\System32\ |
|00007FFA30880000|WinTypes.dll |Windows Base Types DLL |10.0.16299.15 |1269616 |2017-09-29 08:41:44|C:\Windows\System32\ |
|00007FFA30DF0000|winnsi.dll |Network Store Information RPC interface |10.0.16299.15 |34696 |2017-09-29 08:41:43|C:\Windows\System32\ |
|00007FFA314D0000|d3d11.dll |Direct3D 11 Runtime |10.0.16299.248 |3010248 |2018-02-10 01:08:40|C:\Windows\System32\ |
|00007FFA31950000|CoreMessaging.dll |Microsoft CoreMessaging Dll |10.0.16299.192 |898216 |2018-01-01 07:46:23|C:\Windows\System32\ |
|00007FFA32490000|dcomp.dll |Microsoft DirectComposition Library |10.0.16299.15 |1307280 |2017-09-29 08:41:41|C:\Windows\System32\ |
|00007FFA327B0000|wtsapi32.dll |Windows Remote Desktop Session Host Server SDK APIs|10.0.16299.15 |64168 |2017-09-29 08:42:02|C:\Windows\System32\ |
|00007FFA327D0000|propsys.dll |Microsoft Property System |7.0.16299.15 |1777848 |2017-09-29 08:41:31|C:\Windows\System32\ |
|00007FFA33050000|WINMMBASE.dll |Base Multimedia Extension API DLL |10.0.16299.15 |159680 |2017-09-29 08:41:25|C:\Windows\System32\ |
|00007FFA33080000|winmm.dll |MCI API DLL |10.0.16299.15 |123072 |2017-09-29 08:41:25|C:\Windows\System32\ |
|00007FFA33490000|wer.dll |Windows Error Reporting DLL |10.0.16299.15 |757792 |2017-09-29 08:41:43|C:\Windows\System32\ |
|00007FFA335D0000|uxtheme.dll |Microsoft UxTheme Library |10.0.16299.15 |587776 |2017-09-29 08:42:00|C:\Windows\System32\ |
|00007FFA336C0000|dwmapi.dll |Microsoft Desktop Window Manager API |10.0.16299.15 |147864 |2017-09-29 08:41:41|C:\Windows\System32\ |
|00007FFA337B0000|rmclient.dll |Resource Manager Client |10.0.16299.15 |125560 |2017-09-29 08:41:31|C:\Windows\System32\ |
|00007FFA33840000|twinapi.appcore.dll |twinapi.appcore |10.0.16299.19 |1554216 |2017-12-01 20:23:11|C:\Windows\System32\ |
|00007FFA33C80000|dxgi.dll |DirectX Graphics Infrastructure |10.0.16299.98 |703536 |2017-11-26 08:29:32|C:\Windows\System32\ |
|00007FFA33F80000|ntmarta.dll |Windows NT MARTA provider |10.0.16299.15 |187064 |2017-09-29 08:41:43|C:\Windows\System32\ |
|00007FFA34290000|dpapi.dll |Data Protection API |10.0.16299.15 |15872 |2017-09-29 08:41:43|C:\Windows\System32\ |
|00007FFA343D0000|IPHLPAPI.DLL |IP Helper API |10.0.16299.15 |221696 |2017-09-29 08:41:44|C:\Windows\System32\ |
|00007FFA34410000|netutils.dll |Net Win32 API Helpers DLL |10.0.16299.15 |45040 |2017-09-29 08:41:44|C:\Windows\System32\ |
|00007FFA34420000|dnsapi.dll |DNS Client API DLL |10.0.16299.248 |739696 |2018-02-10 01:16:57|C:\Windows\System32\ |
|00007FFA34640000|mswsock.dll |Microsoft Windows Sockets 2.0 Service Provider |10.0.16299.15 |402992 |2017-09-29 08:41:44|C:\Windows\System32\ |
|00007FFA34800000|cryptsp.dll |Cryptographic Service Provider API |10.0.16299.15 |80208 |2017-09-29 08:41:43|C:\Windows\System32\ |
|00007FFA34820000|CRYPTBASE.DLL |Base cryptographic API DLL |10.0.16299.15 |31648 |2017-09-29 08:41:43|C:\Windows\System32\ |
|00007FFA34910000|bcrypt.dll |Windows Cryptographic Primitives Library |10.0.16299.125 |137544 |2017-12-07 18:22:54|C:\Windows\System32\ |
|00007FFA34C10000|winsta.dll |Winstation Library |10.0.16299.15 |327552 |2017-09-29 08:42:02|C:\Windows\System32\ |
|00007FFA34C70000|sxs.dll |Fusion 2.5 |10.0.16299.15 |624032 |2017-09-29 08:42:01|C:\Windows\System32\ |
|00007FFA34D10000|sspicli.dll |Security Support Provider Interface |10.0.16299.192 |184984 |2018-01-01 07:42:34|C:\Windows\System32\ |
|00007FFA34E10000|kernel.appcore.dll |AppModel API Host |10.0.16299.15 |54368 |2017-09-29 08:41:30|C:\Windows\System32\ |
|00007FFA34E30000|powrprof.dll |Power Profile Helper DLL |10.0.16299.15 |299688 |2017-09-29 08:41:43|C:\Windows\System32\ |
|00007FFA34E80000|profapi.dll |User Profile Basic API |10.0.16299.15 |93640 |2017-09-29 08:41:44|C:\Windows\System32\ |
|00007FFA34EA0000|msasn1.dll |ASN.1 Runtime APIs |10.0.16299.15 |65176 |2017-09-29 08:41:43|C:\Windows\System32\ |
|00007FFA34EC0000|KERNELBASE.dll |Windows NT BASE API Client DLL |10.0.16299.248 |2514944 |2018-02-10 01:15:53|C:\Windows\System32\ |
|00007FFA35130000|gdi32full.dll |GDI Client DLL |10.0.16299.98 |1636376 |2017-11-26 08:38:37|C:\Windows\System32\ |
|00007FFA352D0000|bcryptPrimitives.dll |Windows Cryptographic Primitives Library |10.0.16299.98 |464408 |2017-11-26 08:27:43|C:\Windows\System32\ |
|00007FFA35400000|cfgmgr32.dll |Configuration Manager DLL |10.0.16299.15 |287944 |2017-09-29 08:41:44|C:\Windows\System32\ |
|00007FFA35450000|win32u.dll |Win32u |10.0.16299.15 |119440 |2017-09-29 08:41:31|C:\Windows\System32\ |
|00007FFA35470000|windows.storage.dll |Microsoft WinRT Storage API |10.0.16299.248 |7675784 |2018-02-10 01:08:03|C:\Windows\System32\ |
|00007FFA35BC0000|msvcp_win.dll |Microsoft® C Runtime Library |10.0.16299.248 |628632 |2018-02-10 01:02:17|C:\Windows\System32\ |
|00007FFA35CC0000|crypt32.dll |Crypto API32 |10.0.16299.15 |1873944 |2017-09-29 08:41:43|C:\Windows\System32\ |
|00007FFA35E90000|ucrtbase.dll |Microsoft® C Runtime Library |10.0.16299.248 |1002592 |2018-02-10 01:14:51|C:\Windows\System32\ |
|00007FFA35F90000|psapi.dll |Process Status Helper |10.0.16299.15 |18712 |2017-09-29 08:41:41|C:\Windows\System32\ |
|00007FFA35FA0000|imm32.dll |Multi-User Windows IMM32 API Client DLL |10.0.16299.15 |173640 |2017-09-29 08:41:45|C:\Windows\System32\ |
|00007FFA35FD0000|nsi.dll |NSI User-mode interface DLL |10.0.16299.15 |23992 |2017-09-29 08:41:43|C:\Windows\System32\ |
|00007FFA35FE0000|msctf.dll |MSCTF Server DLL |10.0.16299.19 |1463856 |2017-12-01 20:23:11|C:\Windows\System32\ |
|00007FFA36150000|rpcrt4.dll |Remote Procedure Call Runtime |10.0.16299.192 |1173576 |2018-01-01 07:43:31|C:\Windows\System32\ |
|00007FFA36270000|SHCore.dll |SHCORE |10.0.16299.15 |671024 |2017-09-29 08:41:37|C:\Windows\System32\ |
|00007FFA36770000|sechost.dll |Host for SCM/SDDL/LSA Lookup APIs |10.0.16299.15 |371424 |2017-09-29 08:41:43|C:\Windows\System32\ |
|00007FFA367D0000|ole32.dll |Microsoft OLE for Windows |10.0.16299.192 |1336344 |2018-01-01 07:34:51|C:\Windows\System32\ |
|00007FFA36920000|comdlg32.dll |Common Dialogs DLL |10.0.16299.248 |1057792 |2018-02-09 23:38:05|C:\Windows\System32\ |
|00007FFA36BD0000|kernel32.dll |Windows NT BASE API Client DLL |10.0.16299.15 |702568 |2017-09-29 08:42:04|C:\Windows\System32\ |
|00007FFA36D20000|shlwapi.dll |Shell Light-weight Utility Library |10.0.16299.15 |327008 |2017-09-29 08:41:57|C:\Windows\System32\ |
|00007FFA36D90000|oleaut32.dll |OLEAUT32.DLL |10.0.16299.15 |793960 |2017-09-29 08:41:43|C:\Windows\System32\ |
|00007FFA36EC0000|gdi32.dll |GDI Client DLL |10.0.16299.15 |154008 |2017-09-29 08:41:28|C:\Windows\System32\ |
|00007FFA36EF0000|shell32.dll |Windows Shell Common Dll |10.0.16299.248 |21351624|2018-02-10 01:08:43|C:\Windows\System32\ |
|00007FFA38330000|msvcrt.dll |Windows NT CRT DLL |7.0.16299.125 |630752 |2017-12-07 18:28:09|C:\Windows\System32\ |
|00007FFA384B0000|ws2_32.dll |Windows Socket 2.0 32-Bit DLL |10.0.16299.15 |428352 |2017-09-29 08:41:43|C:\Windows\System32\ |
|00007FFA38520000|imagehlp.dll |Windows NT Image Helper |10.0.16299.15 |105448 |2017-09-29 08:41:44|C:\Windows\System32\ |
|00007FFA38540000|advapi32.dll |Advanced Windows 32 Base API |10.0.16299.192 |649304 |2018-01-01 07:47:06|C:\Windows\System32\ |
|00007FFA385F0000|user32.dll |Multi-User Windows USER API Client DLL |10.0.16299.125 |1634288 |2017-12-07 18:34:35|C:\Windows\System32\ |
|00007FFA38780000|combase.dll |Microsoft COM for Windows |10.0.16299.15 |3180720 |2017-09-29 08:41:44|C:\Windows\System32\ |
|00007FFA38AC0000|ntdll.dll |NT Layer DLL |10.0.16299.248 |1954048 |2018-02-10 01:15:34|C:\Windows\System32\ |

Processes Information:

|ID |Name |Description |Version |Memory |Priority |Threads|Path |User|Session|

|720 |csrss.exe |Client Server Runtime Process |10.0.16299.15 |0 |High |14 |C:\Windows\System32\ | |1 |
|832 |winlogon.exe |Windows Logon Application |10.0.16299.192 |0 |High |5 |C:\Windows\System32\ | |1 |
|1004|fontdrvhost.exe |Usermode Font Driver Host |10.0.16299.192 |0 |Normal |6 |C:\Windows\System32\ | |1 |
|1032|dwm.exe |Desktop Window Manager |10.0.16299.15 |0 |High |12 |C:\Windows\System32\ | |1 |
|1588|atieclxx.exe |AMD External Events Client Module |22.19.677.257 |0 |Normal |12 |C:\Windows\System32\ | |1 |
|2000|ShellExperienceHost.exe |Windows Shell Experience Host |10.0.16299.15 |69087232 |Normal |26 |C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ |Josh|1 |
|2836|RuntimeBroker.exe |Runtime Broker |10.0.16299.15 |27062272 |Normal |9 |C:\Windows\System32\ |Josh|1 |
|3664|SearchUI.exe |Search and Cortana application |10.0.16299.248 |96366592 |Normal |34 |C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\ |Josh|1 |
|3720|explorer.exe |Windows Explorer |10.0.16299.248 |111984640|Normal |76 |C:\Windows\ |Josh|1 |
|4852|MSASCuiL.exe |Windows Defender notification icon|4.12.16299.15 |9809920 |Normal |4 |C:\Program Files\Windows Defender\ |Josh|1 |
|4872|RuntimeBroker.exe |Runtime Broker |10.0.16299.15 |7856128 |Normal |8 |C:\Windows\System32\ |Josh|1 |
|5292|svchost.exe |Host Process for Windows Services |10.0.16299.15 |5005312 |Normal |3 |C:\Windows\System32\ |Josh|1 |
|5360|sihost.exe |Shell Infrastructure Host |10.0.16299.15 |23498752 |Normal |18 |C:\Windows\System32\ |Josh|1 |
|5372|backgroundTaskHost.exe |Background Task Host |10.0.16299.15 |15454208 |Normal |12 |C:\Windows\System32\ |Josh|1 |
|5496|svchost.exe |Host Process for Windows Services |10.0.16299.15 |12963840 |Normal |11 |C:\Windows\System32\ |Josh|1 |
|5516|svchost.exe |Host Process for Windows Services |10.0.16299.15 |26578944 |Normal |16 |C:\Windows\System32\ |Josh|1 |
|5556|taskhostw.exe |Host Process for Windows Tasks |10.0.16299.15 |15163392 |Normal |11 |C:\Windows\System32\ |Josh|1 |
|5616|RuntimeBroker.exe |Runtime Broke

It is strange error. It is during read some information about system.

Do you have any antivirus program or others, that can block Toad Data Modeler?

I have Avast free AV. I disabled it and tried to load Toad – same error.

Hello,

what level of UAC do you have set up? Are you a standard user or admin? Could you try to run TDM as administrator?

Regards

David

Hi:

I am an admin; my UAC is set to the second setting from the bottom. I tried ‘run as admin’ and received the same error.

On Wed, Feb 21, 2018 at 9:57 AM, David bounce-dkretek@toadworld.com wrote:

RE: Toad Freeware 6.3.3.2 64-bit Freeware Crashes On Launch

Reply by David
Hello,

what level of UAC do you have set up? Are you a standard user or admin? Could you try to run TDM as administrator?

Regards

David

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Josh Rahn

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