Toad World® Forums

Toad Beta Install 12.6 Error

When I installed the program then double clicked on the icon to give it a go, I ended up getting an error message. Toad cannot update its client files Details. No Details listed.

Then I got another error message that said: Toad has encountered an unexpected error. Details: Unable to create directory.

Hi Armand,

A few quick questions to help troubleshoot this issue:

What operating system are you running Toad on?

Were you able to successfully install and run Toad 12.5 GA?

Do you have any restrictions placed upon your computer by your IT department?

Do you already have a Dell folder within your roaming profile directory? Is the folder, or any files in that folder, read-only?

From: armand c [mailto:bounce-armand_charest@toadworld.com]

Sent: Monday, June 16, 2014 5:11 PM

To: toadoraclebeta@toadworld.com

Subject: [Toad for Oracle - Beta Discussion Forum] Toad Beta Install 12.6 Error

Toad Beta Install 12.6 Error

Thread created by armand c

When I installed the program then double clicked on the icon to give it a go, I ended up getting an error message.
Toad cannot update its client files Details. No Details listed.

Then I got another error message that said:
Toad has encountered an unexpected error. Details: Unable to create directory.

To reply, please reply-all to this email.

Stop receiving emails on this subject.

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  1.  What operating system are you running Toad on?  WINDOWS 7
    
  2.  Were you able to successfully install and run Toad 12.5 GA?  WAS NOT TESTING 12.5.
    
  3.  Do you have any restrictions placed upon your computer by your IT department?  I am sure I do but I am an administrator on my laptop.  I also install your public releases to my laptop without errors.
    
  4.  Do you already have a Dell folder within your roaming profile directory?  Is the folder, or any files in that folder, read-only?  No Dell folder in my roaming profile.
    

From: John Bowman [mailto:bounce-jbowman@toadworld.com]
Sent: Monday, June 16, 2014 5:20 PM
To: toadoraclebeta@toadworld.com
Subject: RE: [Toad for Oracle - Beta Discussion Forum] Toad Beta Install 12.6 Error

RE: Toad Beta Install 12.6 Error

Reply by John Bowman

Hi Armand,

A few quick questions to help troubleshoot this issue:

  1.  What operating system are you running Toad on?  WINDOWS 7
    
  2.  Were you able to successfully install and run Toad 12.5 GA?  WAS NOT TESTING 12.5.
    
  3.  Do you have any restrictions placed upon your computer by your IT department?  I am sure I do but I am an administrator on my laptop.  I also install your public releases to my laptop without errors.
    
  4.  Do you already have a Dell folder within your roaming profile directory?  Is the folder, or any files in that folder, read-only?  No Dell folder in my roaming profile.
    

From: armand c [mailto:bounce-armand_charest@toadworld.com]
Sent: Monday, June 16, 2014 5:11 PM
To: toadoraclebeta@toadworld.com
Subject: [Toad for Oracle - Beta Discussion Forum] Toad Beta Install 12.6 Error

Toad Beta Install 12.6 Error

Thread created by armand c

When I installed the program then double clicked on the icon to give it a go, I ended up getting an error message. Toad cannot update its client files Details. No Details listed.

Then I got another error message that said: Toad has encountered an unexpected error. Details: Unable to create directory.

To reply, please reply-all to this email.

Stop receiving emails on this subject.
Or Unsubscribe from Toad for Oracle - Beta notifications altogether.
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Hi Armand,

Okay, Windows 7 is good.

The reason I asked the second question was because Toad 12.5 with a valid commercial (non-trial) key is required in order to use Toad 12.6 beta. Also, if Toad
12.5 has been successfully installed, run, and licensed, that gives some additional information about the read/write status of your roaming app data folder. Your second and third answers seem to contradict themselves. Were you able to successfully install
and run Toad 12.5?

The errors you’re receiving suggest perhaps one of following:

The installation folder somehow got corrupted either during or after the installation.

a.
There should be a “ClientFiles” folder underneath Toad 12.6’s install folder which has additional files and subfolders.

b.
If these files and/or folders are missing, you might need to reinstall the beta.

Toad was unable to create its subfolders underneath your roaming app data folder.

a.
For Windows 7, the base app data folder will typically be located in: c:\users<username>\AppData\Roaming\Dell\Toad for Oracle

b.
If this folder doesn’t exist, try manually creating the subfolders. If you aren’t able to create them, or you receive prompts to enter a password
to make changes to that folder, then there is a permissions issue on your computer. Try right-clicking the Toad icon and selecting “Run as administrator”.

Toad was unable to copy its required files (from option 1 above) to your roaming app data folder.

a.
Perhaps try right-clicking the Toad icon and selecting “Run as administrator”, even though your account may have administrative privileges.

If none of these issues solves your problem, I would try reinstalling the beta. Let us know if anything here solves your problem.

Thanks,

-John

From: armand c [mailto:bounce-armand_charest@toadworld.com]

Sent: Monday, June 16, 2014 5:28 PM

To: toadoraclebeta@toadworld.com

Subject: RE: [Toad for Oracle - Beta Discussion Forum] Toad Beta Install 12.6 Error

RE: Toad Beta Install 12.6 Error

Reply by armand c

What operating system are you running Toad on? WINDOWS 7

Were you able to successfully install and run Toad 12.5 GA? WAS NOT TESTING 12.5.

Do you have any restrictions placed upon your computer by your IT department? I am sure I do but I am an administrator on my laptop. I also install your public releases
to my laptop without errors.

Do you already have a Dell folder within your roaming profile directory? Is the folder, or any files in that folder, read-only? No Dell folder in my roaming profile.

Regards,

Armand Charest

Senior Analyst, Finance

Comcast

Direct: (860) 505-2089

From: John Bowman [mailto:bounce-jbowman@toadworld.com]

Sent: Monday, June 16, 2014 5:20 PM

To: toadoraclebeta@toadworld.com

Subject: RE: [Toad for Oracle - Beta Discussion Forum] Toad Beta Install 12.6 Error

RE: Toad Beta Install 12.6 Error

Reply by John Bowman

Hi Armand,

A few quick questions to help troubleshoot this issue:

What operating system are you running Toad on? WINDOWS 7

Were you able to successfully install and run Toad 12.5 GA? WAS NOT TESTING 12.5.

Do you have any restrictions placed upon your computer by your IT department? I am sure I do but I am an administrator on my laptop. I also install your public releases
to my laptop without errors.

Do you already have a Dell folder within your roaming profile directory? Is the folder, or any files in that folder, read-only? No Dell folder in my roaming profile.

From: armand c [mailto:bounce-armand_charest@toadworld.com]

Sent: Monday, June 16, 2014 5:11 PM

To: toadoraclebeta@toadworld.com

Subject: [Toad for Oracle - Beta Discussion Forum] Toad Beta Install 12.6 Error

Toad Beta Install 12.6 Error

Thread created by armand c

When I installed the program then double clicked on the icon to give it a go, I ended up getting an error message.
Toad cannot update its client files Details. No Details listed.

Then I got another error message that said:
Toad has encountered an unexpected error. Details: Unable to create directory.

To reply, please reply-all to this email.

Stop receiving emails on this subject.

Or
Unsubscribe from Toad for Oracle - Beta
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Toad for Oracle - Beta Discussion Forum

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We’ve had a few toad world beta users today comment on problems with the new 12.6 beta. As has been said, the toad 12.5 commercial install must be present - and with a valid 12.5 commercial key (not a trial key). Since toad 12.5 no longer accepts the old toad key format from many years back, you must obtain a new format key - or the beta is not going to work. The beta requires a valid commercial key from the most recent prior release and the latest release no longer accepts old keys. So get the new key - don’t try to use trial keys. For those who are not entitled to a new key - then your beta days are over.

I do have the 12.5 installed and it installed without any issues. I am not using it because of issues it currently has.

Can you provide me with the contact information of someone that I can discuss my license with? When I click on Help / Licensing it says my Key Type is Permanent.

Two blogs to read for answers on licensing chnages:

www.toadworld.com/…/toad-for-oracle-12-5-is-coming.aspx

www.toadworld.com/…/toad-12-5-licensing-changes.aspx

Note that this second blog shows you how you can tell if you are using old license keys that won’t work anymore - plus has the link to licensing support portal:

support.quest.com/licensing-assistance

Thank you for posting the licensing links. I have checked my license and it does appear I do have the new licensing.

Toad for Oracle 12.6 BETA is now installed on my laptop. How? By following your instructions: If this folder doesn’t exist, try manually creating the subfolders.

c:\users<username>\AppData\Roaming\Dell\Toad for Oracle

For what ever reason, the install program did not create those folders on my machine.

For future reference, the following info is available here:

Help | Release Notes | Product Licensing

License keys compatible with Toad for Oracle 9.7 and earlier versions are no longer supported.

To upgrade your key:

Go to ** Help
| Licensing** to find your license number in the current version of Toad.

If not explicitly listed, it may be included as part of the Site Message associated with your key.

Example: ACCOUNTNAME-nnn-nnn-nnn.

Go to the License Key Upgrade page: http://license.quest.com/upgrade.

Enter your e-mail address and your existing license number, and follow the prompts.

If you need help finding your license number or an upgrade key, please contact the License Administration team:

https://support.quest.com/licensing-assistance

From: Bert Scalzo [mailto:bounce-Bert_Scalzo@toadworld.com]

Sent: June 17, 2014 8:46 AM

To: toadoraclebeta@toadworld.com

Subject: RE: [Toad for Oracle - Beta Discussion Forum] Toad Beta Install 12.6 Error

RE: Toad Beta Install 12.6 Error

Reply by Bert Scalzo

Two blogs to read for answers on licensing chnages:

www.toadworld.com/…/toad-for-oracle-12-5-is-coming.aspx

www.toadworld.com/…/toad-12-5-licensing-changes.aspx

Note that this second blog shows you how you can tell if you are using old license keys that won’t work anymore - plus has the link to licensing support portal:

support.quest.com/licensing-assistance

To reply, please reply-all to this email.

Stop receiving emails on this subject.

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Hi Armand,

Those folders won’t be installed by the installer. Toad should automatically create those folders when it starts. I’m not sure why Toad didn’t create those
automatically on your machine, but I’m glad you were able to get it up and running again!

Let us know if you run into any other problems.
J

Thanks!

-John

From: armand c [mailto:bounce-armand_charest@toadworld.com]

Sent: Tuesday, June 17, 2014 9:00 AM

To: toadoraclebeta@toadworld.com

Subject: RE: [Toad for Oracle - Beta Discussion Forum] Toad Beta Install 12.6 Error

RE: Toad Beta Install 12.6 Error

Reply by armand c

Toad for Oracle 12.6 BETA is now installed on my laptop. How? By following your instructions: If this folder doesn’t exist, try
manually creating the subfolders.

c:\users<username>\AppData\Roaming\Dell\Toad for Oracle

For what ever reason, the install program did not create those folders on my machine.

To reply, please reply-all to this email.

Stop receiving emails on this subject.

Or
Unsubscribe from Toad for Oracle - Beta
notifications altogether.

Toad for Oracle - Beta Discussion Forum

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