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Toad cannot update its client files / initial setup

I'm upgrading to Toad 14.0 64bit and during the install, I'm getting a message that Toad cannot update it's client files. I'm running Toad as administrator, so it should have access. Toad will not load, since it seems to be not done with the initial setup. When I close the dialog, it just shuts back down. The oddity is that each time I start it, it advances the folder it's working on. ..\Application Data\Quest Software\Toad for Oracle\14.0 (1), then 14.0 (2) and now it's up to 14.0 (6). When I look in appdata, toad for oracle, I only see my 13 folders and no 14 folders. I've tried uninstalling and re-installing.

Any ideas?

I don't know why it would have that problem, but you could try manually copying

C:\Program Files\Quest Software\Toad for Oracle 14.0\ClientFiles

to C:\Users....\AppData\Roaming\Quest Software\Toad for Oracle\14.0,

then editing SettingsLocations.ini for 14.0 values. They should be easy to figure out based on the 13.3 values. Mine look like this:

[TOAD 14.0]
AppData=C:\Users\john\AppData\Roaming\Quest Software\Toad for Oracle\14.0
Path=C:\Program Files\Quest Software\Toad for Oracle 14.0
Edition=Toad for Oracle DBA Exadata Edition

Thank you. That worked for the most part. I now realize that my Application Data folder is actually located on a network share (home). I was able to update the settingslocations.ini like you mentioned. I do get a new error now, "Internal error: Search classes in Toad do not match search targets in .... user files\jumptargets.dat. It seems to run, though.

It sounds like you got JumpTargets.dat from 13.3 in your 14.0 folder.

With Toad not running, try copying it again from

C:\Program Files\Quest Software\Toad for Oracle 14.0\ClientFiles\User Files
to C:\Users....\AppData\Roaming\Quest Software\Toad for Oracle\14.0\User Files

now realize that my Application Data folder is actually located on a network share (home)

Toad will definitely need write access to that folder.

That fixed it! Thank you.

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