Toad Closes while attempting to Connect to Database

Toad for IBM DB2
1

When I click the "Connect" button, TOAD immediately closes.
It closes randomly on FACTSTT3 and FACTSUAT.
In order to open any of the others, I have to connect to one of the two listed above and then connect to the desired one IE FACTSSIC

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10/25 started to have problems and got a hint on how to fix this by renaming the Roaming folder. Renamed the folder and relaunched Toad and things were fine.

This morning 11/5/2024 it started doing it again. So I did the same thing again.
Lasted about 30 minutes before it started to do it again

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What are your suggestions?

2

Have you tried the latest edition of Toad Version 7.4.1?
It might be best to open a open a Support ticket if issue persists.

3

We are a state government organization.
We are not at liberty to try a newer version.

And how do I get a ticket started.

4

You should be able to get a ticket started using this page: Create Technical Case

5

Tickets are not allowed for 6.5 version.
Only for the 7 versions.

6

And when I can get a connect to work.
I have to continuously hit "Save" because at any moment it will arbitrarily close.

7

Well we did an uninstall and reinstalled the program.
This worked for a few days.
The problem is back.

Also when I right click on a selected code, the program closes.

8

Well I found out what is causing it.
In the "Open on New Connection" and having "Database Explorer" checked:

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I uncheck it and the problem goes away.

In addition when I have none of these checked and I have connected to a database, then I go to Tools | Explorer, the program immediately closes.

Now if do Tools | Query Builder first then Tools | Explorer it does not close the program.

The question now is why?

9

Okay, finally updated to 7.4.1 version of Toad.
It is doing the same thing.

I tried submitting a ticket but am getting an error on clicking the submit button.

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clicking on "Customer Service" takes you to here: ( which is worthless )

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