Toad crash with ntdll.dll erro

after installing toad for windows 10 it is crashed when I click toad with the bellow error

Faulting application name: Toad.exe, version:, time stamp: 0x5ad8b15c
Faulting module name: ntdll.dll, version: 10.0.14393.2214, time stamp: 0x5ac2f612
Exception code: 0xc0000374
Fault offset: 0x00000000000f8353
Faulting process ID: 0xa00
Faulting application start time: 0x01d4533bf0a0d32e
Faulting application path: C:\Program Files\Quest Software\Toad for Oracle 2018 Trial Edition\Toad for Oracle 13.0 Trial\Toad.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report ID: aef36db5-7d5d-469b-a867-39da26bdbf1d
Faulting package full name: